IT Support Technician

hace 7 meses

Plegamans, España Americold Logistics, LLC A tiempo completo

Overview:
Americold, is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability. Driven by an entrepreneurial spirit and respect for its rich heritage. Our culture is characterised by integrity, teamwork, customer service, giving back, accountability. We are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. We value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.

Qualifications:
**Technical Experience**
- General Hardware troubleshooting and fault diagnostic.
- PC software installations and troubleshooting.
- 2nd /3rd level IT support (Analysis and problem-solving).
- MS Operating System (Windows 10)
- Office 365 suite (Office Applications, Exchange, OneDrive, SharePoint).
- Active Directory and O365 administration
- Knowledge of LAN, WAN, VoIP and VLAN configuration.
- Protocol knowledge (TCP/IP, Ethernet, and ISDN).
- Desktop Endpoint Protection.
- IT Security principles and practices.

**Personal Qualities and Motivations**
- Self-confidence, analytical and proactive approach to problem-solving.
- Excellent organizational skills and time management.
- Diplomatic and supportive.
- Customer service focused.
- Work effectively in cross functional project teams.
- Ability to operate in a fast moving and challenging environment.
- Enthusiastic to learn, active in seeking and sourcing own development solutions.
- Mature, professional attitude in all work aspects.
- Able to operate effectively in a team environment with mínimal supervision.

**Responsibilities**:
**Primary Responsibilities**
- PC acquisition, deployment, customer request support, and asset tracking and disposal.
- User account administration and management on Active Directory and O365.
- Troubleshooting network connectivity in a Local Area Network environment and provides backup support to the Network Administrator as needed.
- Maintain IT Hardware and software asset register.
- Ensure that all working practices comply with Health and Safety legislation.
- Priorities respond and resolve incidents in an efficient manner according to the impact on the business.
- Escalate issues which can’t be resolved, including liaison with external support contractors where necessary.
- Software installation and PC configuration.
- Provide advice, assistance and training to other IT members and end users.
- Telephone systems management and troubleshooting.
- Liaise with vendors on warranties, replacements, and general support.
- Participate in the creation of department process and procedures, and system documentation.
- Provide support to Americold remote locations.
- Provide on-call (out-of-hours) support.

**Further Responsibilities**
- Engage with the planning and implementation of IT Projects, providing additional hours/weekend support where necessary
- All team members are expected to provide secondary cover / backup for other members of the team to ensure a high level of overall customer service.
- To undertake other duties that may arise from time to time as directed and to meet the needs of the business

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