Customer Solution Architect

hace 2 días

Madrid, España Microsoft A tiempo completo

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Do you have a passion for SharePoint and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to stabilize and grow their collaboration and content management platforms? Do you want to join one of Microsoft's collaborative businesses? If so, we are looking for you

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

**Responsibilities**:

- Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).
- Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
- Identify and manage goals and opportunities across Big Data platform to improve the health, performance, and availability.
- Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
- Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
- Engage in meetings with customers and account teams to articulate service offerings.
- Share and gain knowledge through communities.
- Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

**Qualifications**:
**Required Qualifications**

Years of SharePoint related experience with more than one of the following technologies:
**SharePoint**
***
**Required Experience**
- Experience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environments
- Experience in configuring Enterprise scale SharePoint environments.
- Experience in configuring Enterprise scale OneDrive deployments and configurations.
- Understanding how Microsoft 365 platform components interact with SharePoint Online.

**Other Qualifications**
- Experience in security, compliance, and governance of O365 content would be beneficial but not mandatory.
- Experience in Content Services would be beneficial but not mandatory.
- Strong troubleshooting skills and experience with SharePoint and SharePoint Online; secondary skills in SharePoint Development would be beneficial but not mandatory.
- Ability to handle customer critical issues and work in difficult situations.
- Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.
- Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.
- Certification in Microsoft and other Cloud Technologies.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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