Technical Service Manager

hace 2 semanas

Madrid, España SAP A tiempo completo

**We help the world run better**

**What you will do**

As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customers’ business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests, and incidents.
- Understand the customer's business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.

**What you need to bring**
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
- Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.

**Meet your team**

ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India. We are a highly diverse and positive-spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.

sapecscareers

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 381306 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Technical Account Manager

    hace 7 días

    Madrid, España Orange A tiempo completo

    Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities: - Technical expertise of Viaccess Orca product _s _including: - Session manager - TV Console - Analytics Related plugins delivered by...

  • (Uq344) - Technical Account Manager

    hace 1 semana

    Madrid, España Orange Business Services A tiempo completo

    about the roleTechnical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities :- Technical expertise of Viaccess Orca products including : Session manager TV Console Analytics Related plugins delivered by...

  • Technical Manager Emea

    hace 7 días

    Madrid, España ScentAir Technologies LLC A tiempo completo

    **Job description**: We are currently looking for a **Technical Manager EMEA** **in Madrid**. Your role: - You will join a fast-growing company, growing with it by structuring processes and supporting the teams in terms of skills. - You will be responsible for technical support in EMEA, working closely with our own ScentAir teams (UK, Germany, Holland,...

  • Technical Account Manager

    Encontrado en: Talent ES C2 - hace 1 semana

    Madrid, España Orange Business Services A tiempo completo

    about the role Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities: Technical expertise of Viaccess Orca products including: Session manager TV Console Analytics Related plugins...

  • Technical Account Manager

    hace 1 día

    Madrid, España Sdi Digital Group A tiempo completo

    about the role Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities : Technical expertise of Viaccess Orca products including : Session manager TV Console Analytics Related plugins delivered by...

  • Technical Service Specialist

    Encontrado en: beBee jobs ES - hace 1 semana

    Madrid, Madrid, España ABBOTT A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...

  • Technical Service Specialist

    Encontrado en: beBee jobs ES - hace 2 semanas

    Madrid, Madrid, España Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...

  • Technical Service Specialist

    Encontrado en: beBee jobs ES - hace 7 días

    Madrid, Madrid, España ABBOTT A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...

  • Technical Manager

    hace 5 días

    Madrid, España Saft A tiempo completo

    SAFT is looking for a Technical manager to support the commercial activities and to promote our ESS solutions.The Technical manager is accountable for: The customer relationship to promote SAFT solutions and to explain SAFT solutions during the tender phase. The choice and the validation of the ESS technical solution.The coordination of the effort to prepare...

  • Service Manager

    hace 4 días

    Madrid, España Page Personnel España A tiempo completo

    Atención a clientes y resolución de incidencias y quejas en los equipos. - Elaboración de informes técnicos sobre las incidencias detectadas. - Supervisión de la introducción de los datos referentes a quejas, reclamaciones, pedidos, en distintas aplicaciones. - Gestión de garantías y las reclamaciones.. - Contacto con proveedores, comunicación y...

  • Service Engineer/Technical Designer Intern

    Encontrado en: Talent ES C2 - hace 1 semana

    Madrid, España Signify A tiempo completo

    Job TitleService Engineer/Technical Designer InternJob DescriptionWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.As the world leader in lighting, we’re...

  • Technical Service Specialist

    Encontrado en: beBee jobs ES - hace 7 días

    Madrid, Madrid, España Abbott A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...

  • Technical manager

    Encontrado en: beBee S ES - hace 3 semanas

    Madrid, España Saft A tiempo completo

    SAFT is looking for a Technical manager to support the commercial activities and to promote our ESS solutions. The Technical manager is accountable for: The customer relationship to promote SAFT solutions and to explain SAFT solutions during the tender phase. The choice and the validation of the ESS technical solution.The coordination of the effort to...

  • Technical Service Specialist

    Encontrado en: Talent ES C2 - hace 1 semana

    Madrid, España Abbott A tiempo completo

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full...

  • Service Manager

    hace 1 semana

    Madrid, España Infortec Consultores A tiempo completo

    **Descripción**:En Infortec Consultores ¡Continuamos ampliando nuestro equipo!.Actualmente contamos con un importante y estable proyecto en el que precisamos incorporar un perfil SERVICE MANAGER en MADRID con conocimientos y/o experiência en las siguientes funciones y tecnologías:RESPONSABILIDADES:- Gestion de los servicios Unix/Linux, Backup/Restore y...

  • Service Sales Manager SAAPAC

    Encontrado en: beBee jobs ES - hace 2 semanas

    Madrid, Madrid, España Nordex Group A tiempo completo

    YOUR TASKLead and support Global Sales team on the O&M matters and requirements during the tender process of both new and renewals service contracts.Support Global Sales team on the O&M scope tender management.Present O&M strategy to the customer along with any clarifications required.Price market study. Provide cost report to Global Sales Manager,...

  • Technical Service Specialist

    Encontrado en: Talent ES C2 - hace 1 semana

    Madrid, España Abbott A tiempo completo

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full...

  • Technical Project Manager

    Encontrado en: beBee jobs ES - hace 2 semanas

    Madrid, Madrid, España IQVIA A tiempo completo

    Technical Project ManagerLondon, United KingdomRemoteWe are seeking a highly motivated Technical Project Manager to join our team. The successful candidate will be responsible for leading the delivery of technical solutions for clients. They will facilitate internal and external meetings to gather business process requirements, use cases, and...

  • Technical Service Specialist

    Encontrado en: beBee S ES - hace 2 semanas

    MADRID, España ABBOTT A tiempo completo

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life....

  • Technical Service Specialist

    Encontrado en: beBee S ES - hace 2 semanas

    MADRID, España ABBOTT A tiempo completo

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life....