Customer Services Representative

**Level**:
Individual Contributor.

**Employment Type**:
Full-time.

Temporary with the potential to be made permanent.

On-site / office.

**Location**:
Vitoria, Spain.

**Job Function**:
Sales.

**Industry**:
Manufacturing or Industrial Engineering.

**Who We Are**:
AAF International is a global leader in the design and manufacture of Air Filtration Systems, associated products and services. We are part of a global powerhouse that uses Filtration and clean air to transform the world.

We invest in our people, and our people invest in our customers and communities. This mutual commitment is a foundation for our growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.

We’re not just innovating on the outside. We’re innovating on the inside to unlock people’s unlimited potential and bring out the diverse and ground breaking ideas that will help us solve today’s most pressing challenges.

We offer more than a pay-check. AAF is where you’ll be heard, be valued, belong — and be able to make your mark.

**Our Company Values**:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:

- Professional
- Safety & Quality Driven
- Goal Orientated
- Customer Focused
- Continuously Improving
- Flexible
- Open & Integrated

**Position Summary**:
**Position Responsibilities**:

- Gain a technical understanding of our products.
- Customer order entry to ERP (SAP 4 Hana) system.
- Acknowledging customer PO’s and providing regular updates to customers on the progress of the sales order.
- Expediting sales orders through the internal processes.
- Produce reports to include details of outstanding orders.
- Manage stock count and SIOP reviews.
- Resolve issues in a timely manner so as not to impact upon customer service or product delivery.
- Work with other team members to continually improve the process and customer satisfaction levels.
- Work with the Territory Sales Manager to support customer needs.

**Person Specification**:
**_
Education, Qualifications and Affiliations_**

Essential
- Business qualification i.e., Business and Administration / Customer Service.

Completed qualifications from an accredited institution may be substituted for experience on a year for year basis.

**_Experience_**

Essential
- Demonstrable experience directly related to the duties and responsibilities specified.
- Proven experience in a sales /customer service role.
- Knowledge and experience of working with SAP ERP (preferably SAP 4 Hana)
- Demonstrable ability to learn new computer systems and business processes.
- Experience dealing with suppliers and maintaining stock levels.
- Comfortable working on a number of projects simultaneously.
- Computer literate and able to use a wide range of software packages.

Desirable
- Previous experience of working in a manufacturing/engineering company.
- Knowledge and experience of working with a CRM (preferably Salesforce)

**_Licenses or Certifications_**:
Essential
- Eligible to work in Spain.

Desirable
- Valid passport.
- Full driving license.

**_ Skills_**

Essential
- Health, safety and environmentally conscious.
- High level of English communication skills including face to face, telephone and written.
- Works well as a team player or alone.
- Flexible approach to working, willingness to accept changing priorities.
- A problem-solving can-do attitude.
- Willingness to learn.
- Good interpersonal skills.
- Good MS Office / ERP skills.
- Ability to develop and maintain effective working relationships.
- Excellent attention to detail and ability to work in an organised manner.
- Continuous improvement mentality and receptive to change.

Desirable
- Additional language skills a positive advantage. (Spanish / Italian)
- Ability to read and understand technical drawings.

**What’s on Offer**:
An opportunity to join an already established and successful international business with a competitive salary and benefits package.

**Applications**: