Technical Writer

hace 2 meses

Barcelona, España Benevity A tiempo completo

**Proposal Writer**

**Meet Benevity**
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

As a Technical Writer on our Product Content team, you'll create and maintain clear, accessible technical documentation for our help centers and developer portal. Reporting to the Product Content Manager, you'll collaborate across teams to support feature launches with accurate, user-friendly content, helping drive product adoption and reduce support reliance.

**What you'll do**:

- Partner with Engineering teams to develop highly-technical API documentation for developers
- Develop strategies for the information architecture and structure of our API documentation for an enhanced developer portal
- Collaborate with cross-functional teams to design and organize new feature documentation
- Write and maintain documentation for Benevity's external help centers that is clear, concise, and accurate while empathizing with the audience
- Maintain content standards and manage localization with translation partners
- Edit and proofread documents written by writers and non-writers
- Manage multiple projects, working closely with the Product team to simplify complex workflows

**What you'll bring**:

- Experience writing developer documentation for SaaS products
- Bachelor's degree in English, Communications, Technical Writing, Business Administration or equivalent such as a Certificate in Technical Writing
- Strong writing, editing, and organizational skills with the ability to manage multiple projects
- Collaborative, detail-oriented, and skilled at simplifying complex technical content
- Familiarity with online help platforms (Zendesk, MadCap Flare) and project management tools (Asana, JIRA)

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

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