Team Leader, Michelin
hace 6 meses
**Company Description**
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics and pharmaceutical sectors as well as information and communication technology.
As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.
Embark on a thrilling career journey with Michelin as we seek a new Team Leader. Elevate your leadership skills in a dynamic and innovative environment, shaping the future of our services.
As a Team Leader, some of your functions will be (not limited to):
- Distribute and assign tasks to a team of International Customer Service Representatives
- Continuous team monitoring through telephone tapping, reports’
- reviews, statistics.
- Attend individual and group team meetings and correcting deviations.
- Prepare reports and necessary documentation for the supervision (checkpoints, monitoring, individual statistics, productivity reports)
- Team leadership, development coaching and motivation.
- Develop administrative tasks as a result of your management (staff absenteeism, activities validation, control times)
- Detecting and evaluating service needs taking also an active part in continuous improvement meetings.
- Support growth for local team, together with service supervisor. (Management, Technical Implementations, Recruiting, labor discipline, and other topics)
- Coordinate activities with teams in other SO locations.
**Qualifications**
- Demonstrates the ability to collaborate with cross-functional teams.
- Ability to multi-task with limited resourcesand manage multiple competing priorities.
- Excellent verbal and written communication skills, Proactive and self
- driven.
- In-Deep expert level knowledge of Michelin Customer Care services is required.
- Working hours per week are 39 hours per week.
- Fluency in English is required.
- Fluency in any other European Languages will be a big plus.
- Command of Computer Tools, including MS Office.
**Additional Information**
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.
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