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Claims Operational Manager
hace 4 meses
In Nationale Nederlanden, the person is the one that makes the professional. Following the company’s strategy, we want to reinforce our structure within our main offices located in Alcobendas, with an hybrid, flexible, and conciliatory work environment.
On this occasion, we offer an indefinite contract of Claims Operational Manager in the Customer Experience area. We provide you with the following information:
What is the purpose/mission of the position?
Reporting directly to the Head of Claims, lead a team of claims technicians in alignment with the strategic priorities of the Customer Experience Area:
Operational improvements on efficiencies and customer experience.
Control of external providers to ensure quality of service and customer satisfaction.
What are the tasks that you’ll perform?
Define and implement operational processes to improve internal efficiencies and customer experience.
Control external providers to ensure performance and SLAs and KPIs fulfillment, in a data-driven environment.
Lead and manage the internal claims technicians’ team for both life and non-life business (ie. life, accident, home, unemployment, etc).
Strategically manage claims operations, team and external providers, with focus on efficiencies and quality of service.
Foster the department’s transformation to become data and process driven.
Ensure adequate implementation of processes, regulations, internal standards, policies and guidelines.
Monitor processes managed under your responsibility to ensure meeting of expectations, avoid incidents, close findings and, where required, inform the relevant stakeholders.
Identify and implement operational improvements on an ongoing basis.
Claim ratio monitoring.
Provide support to Legal and Quality departments, among others.
Reporting.
What are we looking for?
Typical education (or equivalent):University degree
Typical years´ experience (total):At least 5 years in Operational improvements
Years leading people/projects: 3+ years in leading / coordination a team
What do we offer?
As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:
- We work with a hybrid model.
- Starting financial aid so you can equip your work space at home
- Allowance and telework subventions
- Flexible working hours and 3 months of intensive working hours in summer so you can fully take advantage of your time
- We hire a life insurance and a pension plan for all our employees
- We establish objectives bonus as a performance reward
- You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.
- Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings
- We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.
- We care about your wellbeing. We have a Wellness Program available: psychologist, Gympass, leisure discounts
- We are digital and we love technology. Also, every team works under agile methodology.
- If we haven’t convinced you yet don’t take our word but the Top Employer. We are the 7th best company to work for in Spain
If you think that your profile can fit with us and you like who we are, do not hesitate to sign in to our offers. We are waiting for you
- In _
- Nationale-Nederlanden_
- we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment._
