Assistant Store Manager

hace 4 meses

Madrid, España Philip Morris International A tiempo completo

One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

THE OPPORTUNITY

IQOS Assistant Store Manager is an IQOS Brand Ambassador, your main responsibility is to assist the Store Manager to guarantee the smooth daily running of the Store, in order to ensure sales & profit performance and Customer Service level.

Acts as the key support and key representative of the Store Manager.

Location: ECI Castellana

RESPONSIBILITIES ASSISTANT IN BUSINESS MANAGEMENT

Contributes to analyzing the Store business and to the eventual development of specific reports, action plans, upon request from the Boutique Manager.

Supports the monitoring of business measurements when applicable, and KPIs (Qualitative & Quantitative) & action plans implementation.

Management & coach team to ensure the delivering business goals.

Support under the Store manager supervision, the monthly & weekly development reports for business analysis, action plan implementation follows ups to recover the situation.

Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations.

ASSISTANT IN OPERATIONS MANAGEMENT

Provides the monthly operations report to recover situations if needed.

Ensure Back & front office operations management (controlling Back-office administration) following the Store Manager indications.

Ensure action plans implementation aligned with the Store Manager.

Follow up the running of safety within the Store & transmit to the team the importance of the area.

ASSISTANT IN CUSTOMER MANAGEMENT

Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations.

Spend time on the shop floor & back office, on behalf of the Store Manager supervise the customer experience service, and provide feed-back to the team in a constructive way to recover the situation, supporting the team in selling skills.

Supervise full customer experience process when the Store manager delegates in you to supervise an ensure the properly running.

Taking over when a sales expert is facing a client issue as a Manager of Duty (when the Store Manager is not on the store).

Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance.

Conducts sales and develops his/her own clients implementing proper tools and activities.

ASSISTANT IN PEOPLE MANAGEMENT

Co-responsible (with store manager) for building and maintaining a constructive & motivating working environment.

Responsible to Manage the store team, according to its size and structure.

Back up Store manager for Working hand in hand with HR to ensure training plans, on boarding, compensation & benefits.

Support & Ensure communication (w/Store Manager alignment), Back Office organization & maintenance.

Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points.

Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities.

When applicable, in alignment with Store Manager, Manage the staff optimization needs in the store taking care of business peaks to ensure the best service level.

Support completing all career development activities in line with HR.

EDUCATION LEVEL:

- Business School, Hospitality School or University degree.
- Spanish + English (Intermediate/advanced) are a must, another language will be a plus.
- Experience in retail preferably in a Consumer Goods Company.

MANDATORY KNOWLEDGE
- Microsoft Office: work on Excel & Power Point.
- Key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and follow-up).
- Qualitative measures of a Boutique performance (Mystery Shopping, NPS).
- Store Operational Standards.
- People management experience.

COMPETENCES:
Curious people, strong emotional intelligence, good attitude, focus results, solving problems focus, humble & smiley with willingness to help others, determined, PR strengths, customer service oriented skills.

WHAT WE OFFER:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. -Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people a

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