Application Engineer

hace 2 semanas

Madrid, España Thales A tiempo completo

Location: Madrid, Spain

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in Spain is a leader in technological solutions applied to Defence, Aeronautics, Security, Transportation and Space and, furthermore, is a global centre for excellence in Space, Security of Critical Infrastructures and Transportation. With a turnover of €320 million and a staff of 1,200, it exports approximately 40% of its total production principally to the Middle East, North Africa and Latin America.

Within the DIS IS-IT department, the Application Engineer CRM is responsible for the entire DIS division for the implementation and evolution of the tools that support the Sales and Marketing information system and its associated interfaces and interconnections with external and third-party systems (Microsoft Dynamics)

**Essential Functions / Key Areas of Responsibility**

As member of a squad for the given domain, Application Engineer will have the following duties:

- Participating to functional and technical choices, integration and roll out of solutions
- Maintaining team knowledge & related documentation
- ** T2**: You’ll focus on Change & release management ensuring:

- Change evaluation
- Creating when needed User Stories. Specifications and acceptance tests
- Monitoring development with dev team (external or internal)
- Integration tests/ Coordinates User Acceptance Tests
- Managing deployments to Production
- ** T4**: You’ll administrate the tool (Coordination with Operations: DRP (plan,define schedule, test), backup/restore action plans)
- ** T6**: You will ensure a high level of maintainability, reusability and exploitability of the software components developed.
- ** T8**: You will ensure that configuration management is performed correctly within your scope.
- ** T9**: You will report daily activity and participate to synchro team meetings

**Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language**
- ** Profile**:

- Engineering / maths / IT degree or equivalent experience
- More than 3 years of experience in CRM - MS Dynamics development and maintenance and experience with customer project activity
- Fluent in English (C1) - French is a plus
- Rigorous / Well organized
- Autonomous
- Team spirit and knowledge sharing mindset
- Customer oriented with strong communication skills
- Leadership skills: active listening, relationship building, and problem solving
- ** Have strong knowledge of**:

- CRM Microsoft Dynamics (min. 3 years’ experience).
- SQL server and Oracle database
- Knowledge and experience developing and maintaining web services (SOAP and REST API)
- Strong development practices, software development lifecycle, configuration management

**Preferred Qualifications**
- ETL Microsoft Intelligence (SSIS)
- Knowledge in Microsoft Office Excel 2013, PowerBI, Power query or Powerpivot
- SQL, PL*SQL
- Knowledge of Master Data Management concepts
- Knowledge and experience using Visual Studio (C#)
- Webservices
- A practice of Agile development methodologies
- Knowledge of JIRA, Confluence, Mercurial, Jenkins, Gitlab.
- A strong analytical skill to translate complex data from multiple data sources into coherent reports and dashboards to highlight key themes, findings, and business implications.
- A constant interest in improving your knowledge.
- Capacity to manage small projects, build and execute project plan
- Knowledge in CRM Oracle Siebel

**What do we offer?**
- Flexible working hours.
- Intensive working days on Fridays and during August.
- Remote-friendly - 2/3 days a week working from home.
- Restaurant allowance and social benefits (health insurance, kindergarden).
- Free coffee on-site

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