IT Engineer/digital Operations Technician

hace 2 días

Tarragona, España BIC A tiempo completo

Company Description

BIC® products are known and appreciated all over the world for their quality, their affordability and ease of use. The ballpoint pen, the pocket lighter, the one-piece shaver are all part of the daily lives of millions of consumers. These products make BIC® one of the best known international brands, present in 3.2 million retail outlets, in more than 160 countries. As we explore the tremendous opportunities ahead, we have a need for dedicated and dynamic employees to help build our team. With a strong commitment to encouraging future and current team members to “Unlock the Best You” the BIC People Promise reinforces the principle that people are at the heart of its business success. BIC is committed to its team members and to the promise of helping them unlock their full potential.

**Job Description**:
DIGITAL CRM CONFIGURATION AND SUPPORT
- Data View Implementation - Create and maintain data views as requested by ministry customers and relevant data stakeholders, including views to aid the Digital Operations team with internal data hygiene.
- Digital content analysis support - Help the Digital Team to build reports for data analysis.

DIGITAL CUSTOMER SUPPORT
- Customer Requests - Effectively communicate with people at all levels of the organization via both the ticket system and in-person to understand and resolve their needs by leveraging existing processes, platforms, and team members as appropriate.
- Digital Solutions - Collaborate with Digital teammates to define, create, and implement thorough digital solutions and be willing to work with a “no job too small” posture.
- Relationship with customers - Manage relation with customers looking for a smooth data integration between systems.
- Additional Duties - Maintain current integrations with customers and set up external marketplaces.

DIGITAL MARKETING CAMPAIGN SUPPORT
- Form Implementation - Create online interest forms and event registrations that gather pertinent information in accordance with the needs of both ministry customers and relevant data stakeholders by complying with internal data standards.
- Content Implementation - Update content on websites and apps and ensure the information is well organized, up-to-date, and conforms to existing content standards.
- Complete assignments in a timely manner to produce the best results for Digital’s ministry customers.
- Perform additional duties as assigned by the Digital Operations Director.

**Qualifications**:

- Degree in Information Science (IT), Marketing, or Design focused on digital technologies.
- 2+ years of experience setting up technical configurations and creating solutions using SaaS products.
- Excellent oral and written communication skills.
- Fluent in English.
- PHP programming language and Symfony framework experience.
- Advanced MS Excel capabilities.
- Organized and methodical with strong attention to detail.
- Works well in a fast-paced and highly collaborative team environment.
- Enthusiastic and self-motivated with a desire to learn new tools and technologies.

Additional Information

BIC Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected Veteran status, age, or any other characteristic protected by law.

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