Revops Associate

Swapcard is hiring a talented mid-level RevOps professional with approximately 3 years of experience in either Customer Success Management or Revenue Operations for a 6-month contract role, with the potential for renewal based on business needs

**Missions**:

- Strengthen systems implemented within the Services department (mostly tools, but also processes, good practices, reporting, etc.) and nurture a close collaboration with Sales Ops and Data Ops, allowing to: drive Services excellence
- Grow our Net Revenue Retention
- Increase Services efficiency and enable scalability

**Scope**:

- ** Ownership of the Services tools suite** (Gainsight, Intercom, Refiner, etc.) - the RevOps is responsible for the implementation, management, adoption of these tools internally
- Integration with internal tools and Salesforce
- Create and maintain reporting and analytics
- Accountable for the quality of data and the accuracy of reports
- Collaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understand of our business journey

**Facilitation of process and alignment**
- Conduct process mapping, analysis, and redesign to drive operational improvements
- Assist Services leadership to measure performance and set playbooks
- Serve as a liaison between Services and Ops team

**We expect a significant impact on**:

- Gainsight leverage and adoption
- Reporting accuracy
- Impact on Net Revenue Retention
- Contribution to efficiency

**Must-have**:

- 3+ years experience in a software organisation - expected level of seniority IC2
- Experience contributing to the implementation and/or management of Gainsight or a similar tool
- Solid knowledge basis in data manipulation, interpretation, quality
- Good understanding of the customers journey
- Persistent and optimistic \uD83E\uDD13

**Nice-to-have**:

- Experience with Salesforce administration
- Skills in data visualisation and BI