Implementation Consultant

hace 1 mes

Barcelona, España Clarivate A tiempo completo

We are looking for Implementation Consultant to join our Product team in Barcelona.

As Implementation Consultant you’ll be interacting with our customers. This is a great opportunity to work with our global accounts and their internal teams to implement Drug Safety Triager (DST). The Drug Safety Triager is our next-generation pharmacovigilance (PV) literature monitoring software, created to help life sciences organizations meet their regulatory requirements for pharmacovigilance. The Drug Safety Triager streamlines literature screening workflows through automation, configurability, and an intuitive user interface.

About You - Experience, Education, Skills, And Accomplishments
- 5+ Years' experience as an Implementation Consultant or similar
- Bachelor degree or higher or equivalent experience
- Experience in working closely with Global customers on International Projects with multiple teams.
- Experience leading customer discussions to walk through requirements, conduct product demo and provide solutions to customer problem.
- You have relevant project experience, working with project management, engineering and quality assurance.

It would be great if you also have
- Experience working in the life Science industry, implementing processes and configurations related to pharmacovigilance or related area.
- Relevant experience working in a GxP or related environment with SOPs, change control and work instructions.
- Professional experience working with or supporting commercial software products.
- Ability to manage several complex tasks concurrently and meet deadlines.
- Ability to plan and execute creative solutions to complex challenges, including advising on best practice approach and integrations with the customer’s systems
- Create clear presentations and communications to a given audience, i.e. management, peers, and external customers.
- Capacity to learn new information quickly and keep up with rapidly changing products and processes.
- Excellent analytical, technical, and troubleshooting skills.

What will you be doing in this role?
- Performs product configuration based on customer requirements, including planning, and executing solutions to complex challenges and first-time system integrations. Create, edit a data gathering workbook, run configuration workshops.
- Working closely with product, sales, technology, development operations teams and project management
- Interprets and understand customer requirements and workflows and translate into solutions that accelerate implementations.
- Performs and documents implementation tasks using defined procedures and systems.
- Work in JIRA to create tasks, collaborate and support, including Creating Change Control Requests
- Support customers during hyper-care after go-live to ensure successful implementation
- Contributes to the development and improvement of overall process and procedures.

About the team
- You’ll be reporting to our Product Management Director based in US.
- You’ll be part of a diverse team of talented colleagues located in Europe, India and US working on the projects
- The team culture is dynamic, creative, and supportive - excellence, integrity, and care are in our DNA.
- A modern culture environment combined with all the financial and stability advantages of working for a large business.

Hours or Work

This is a permanent full-time position at 40 hours a week (35 hours during July and August). The position is hybrid going to our office in Barcelona (next to Sagrada Familia) 2-3 times per week.

What We Can Offer You
- Active volunteering community, with 40 annual paid hours of volunteering time.
- Private Health and Life & Disability insurances.
- Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport cards).
- Language classes (Catalan, Spanish and English).
- Global and dynamic employee base (more than 20 nationalities).
- 30 working days of vacation.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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