Credit Control Technician

hace 2 semanas

Madrid, España Liberty Specialty Markets A tiempo completo

**General information**:
**City**:Madrid

**Country**:Spain

**Creation Date**:29-Jun-2023

**Employment Type**:Permanent

**Employment Type**:Full time

**Ref #**:1234570329

**Description & Requirements**:
**Role Title: Credit Control Technician**:
**Division: Business Support**:
**Department: Operations**:
**Location: Spain**:
**Type (Permanent/FTC/Contract): Permanent**:
**About the Role**

Credit Control Technician for Spain is an exciting opportunity within the European Cash & Credit Control department. Spain is a key market within Europe.

The role has the following high-level responsibilities:

- Help drive premium collection, cash allocation, and maintain broker commission payments within the Spanish market.
- Manage debt and unallocated cash levels to achieve personal, branch and European targets.
- Leverage/Maintain value-based relationships both internal/external and local/European to achieve positive outcomes and mitigate bad debt exposure
- Ensure process and best practice alignment to European standards and criteria.
- Collaborate** **with Strategic Outsourcing Partners to deliver results both individually and as part of team.

**About the Department & Team**

The department is part of the European Operations function. European Operations is an agile delivery model resourced from local operational teams, our Centre of Excellence and Liberty Specialty Markets global outsourcing partner. The function is accountable to the European Credit Control Manager directly to ensure processes are consistent and thresholds met.

**Key Responsibilities**

**Cash/Debt Collection & Allocation**
- Responsibility for following and helping refine the end-to-end cash collection and allocation processes
- Working with the European Credit Control Manager and Credit Control team for Spain to follow and improve credit control service and processes
- Collaborating with central teams and outsourcing partners to ensure cash is allocated efficiently and effectively, to achieve SLAs and targets
- Establish relationships with brokers to maximise cash collection and provide exceptional customer service
- Effective management of cash queries, collaborating with internal stakeholder groups including underwriters and claims to resolve any data entry/booking issues
- Responsibility for following the credit control and debt processes and keeping debt within agreed thresholds
- Develop and execute action plans for the reduction of overdue debt volumes/values
- Review and investigate overdue premium items, compile, and track and take actions with different teams for resolving this (including external brokers/co-insurance leaders)
- Responsible for query management and making sure queries are resolved or escalated within SLA
- Ensure that all identified issues are documented

**Customer Service**
- Create good market relationships directly with brokers and co-insurers to help manage the flow of cash and management of debt. Maintain audit trails and output from meetings.
- Work to standardize reminder process and commission remittance advices to better support internal processes and assist with business objectives
- Assist/support changes in local / central projects and system improvements
- Regular meetings with internal stakeholders (underwriters, distribution teams, finance locally)
- Manage/support external/internal audit requirements relevant to Spain

**Reporting & Data**
- Leverage reporting, data and analytics associated to cash allocation and debt for portfolio to carry out cash and credit control activities

**Team**
- Ensure all work is completed within Cash & Credit Control governance requirements for the region
- Actively participate in the regional team’s activities
- Work with outsourcing partners to ensure support local activities
- Ensure tasks are completed to a high standard and work with the outsourced teams to improve them service
- Manage your workload, outputs, and performance
- Assist in onboarding and training of new team members
- Contribute to the development of Cash & Credit Control function Risk & Control framework
- Participate in change activities related to the Cash & Credit Control function in Europe
- Identify continuous improvement opportunities and work to implement these

**Professionalism**
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours

**Skills and Experience**
- Practical experience in a Financial Services or Insurance organisation
- Understanding of Credit Control processes
- Ability to maintain external market facing relationships
- Experience of Co-Insurance and Facu

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