People Services Team Lead

hace 2 semanas

Madrid, España OneTrust A tiempo completo

**Strength in Trust**:
OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

**The Challenge**:
Reporting to the Director of Global People Services, you will play a crucial role in contributing to the evolution of the People Services Delivery and Operating Model for OneTrust. As the People Services Team Lead, you will be responsible for leading a team of HR professionals to deliver high-quality services and support to our global workforce. Your focus will be on delivering operational excellence and driving greater business value by managing and optimizing the service delivered through the OneTrust People Assistance Portal, and developing and implementing programs and initiatives that align with the company's strategic objectives and drive efficiency. With keen attention to detail and a solid focus on _Building OneTeam_, compliance and service excellence, you will oversee the tier 1 support provided across the entire employee lifecycle, ensuring efficient, scalable and high-quality delivery of People Services.

This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided.

**Your Mission**:

- Lead and manage a team of HR professionals to ensure the delivery of efficient and effective People Services.
- Exemplify leadership by setting the standard, managing cases as an individual contributor and guiding the team towards excellence
- Guarantee effective prioritization of cases, tasks and projects to optimize resource allocation and ensure impactful and timely deliverables.
- Elevate the People Assistance Portal to new heights by crafting advanced guidelines to uphold consistency, pinpoint operational enhancements, and tailor solutions, all aimed at enriching the employee experience and maximizing efficiency.
- Examine and revitalize operational processes overseen by the team, catering to the entirety of the employee lifecycle, with a strong emphasis on scalability, operational excellence, enhancing employee experience, and ensuring compliance.
- Foster a team of HR professionals, empowering them to advance to new heights and enhance their professional growth trajectories.
- Exemplify and champion our OneTrust values, setting a leading example for others to follow.
- Collaborate with cross-functional teams to ensure seamless coordination and alignment of People Services with other departments and initiatives.
- Stay updated on industry best practices and trends in People Operations, incorporating relevant insights into the development and enhancement of processes and systems.
- Monitor and analyze key metrics and data related to People Services, generating reports and insights to inform decision-making and drive continuous improvement.
- Support centralization and standardization efforts of key HR functional processes, policies and transactions across business units and geographies.

**You Are**:
Minimum of 5 years' experience in People Operations / Shared Services environment with experience in process design, optimization, operational excellence, continuous improvement dedicated role within Shared Services or Operations - **required**
- Previous experience with Workday HCM -** required**
- Previous experience leading successful teams - **required**
- Proficient level of Excel skills - **required**
- Previous experience with people system implementations & integrations is a plus.
- Experience in Global environment / Matrix Organizations**:

- required**
- Proven project management skills along with solid analytical, consultative, and diagnostic skills; able to make sound, data-driven business decisions.
- Self-starter, highly motivated, with strong results orientation, ability to manage multiple priorities, work with cross-functional teams and adapt to changing requirements and environment with limited oversight.
- Ability to effectively communicate both in writing and verbally and strong presentation skills.
- Passionate team player, driven to lead and cultivate success within the team, continuously seeking enhancements and refusing to accept the status quo, with an infectious enthusiasm.
- Engaged and hands-on leader, ready to balancing leadership duties with active participation in the work.
- Solid work ethics.
- Fluent in English and Spanish (minimum C1) - **required**

**Where we Work**:
We are committed to a_ flexible_ approach informed

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