Cloud Escalation Engineer

hace 2 meses

Madrid, España Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Job Description**:
**Your Career**

Palo Alto Networks SASE Products are the latest in our security platform that bring the power and scale of our products to our customers, and industry. It’s a groundbreaking change in the way the industry views cybersecurity as it relates to our cloud environments, one that is necessary in our mission to protect our way of life in the digital age. This team utilizes the experience of senior network and security engineers to build the environments where our customers and employees thrive.

In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between our Development Operations teams, as well as our support teams to assist in escalations. While this role is similar to a Site Reliability Engineer (SRE), you will provide more opportunities to tackle critical end user experience concerns, while improving reliability and serviceability of the product, without revenue creation distractions. We are approaching customer service in an entirely new fashion, and we are looking for talented, motivated, dedicated individuals to help us define what the future of customer support should be.

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change. but in general if a role is deemed office-based we want our teams to be together four days per week.

**Your Impact**
- Manage critical field escalations
- Develop tools for TAC - For better visibility, troubleshooting and to reduce load on Engineering/DevOps
- Utilize tracking of issue resolution (post-mortem) and work with this data to provide feedback for product improvement (supportability)
- Proactive Monitoring - sometimes there are opportunities to “catch” a problem before it is escalated - This team is positioned to identify or help in these unplanned projects that result in a better customer experience, or a cost reduction or better security
- Enablement of the TAC teams through structured training

**Qualifications**:
**Your Experience**
- Strong Networking background i.e. hands on experience with routing protocols like BGP, security protocols like IPSec and TLS
- Experience with AWS/GCP services highly desirable
- Working knowledge and understanding of databases like SQL, MongoDB, Redis
- Familiarity with troubleshooting issues on common Linux Distros
- Experience in engineering troubleshooting roles in fields like Support, QA, Dev and SRE for an Enterprise-sized product delivery
- Knowledge/Understanding in scripting and automation to deliver SRE-type tools
- Familiarity with REST APIs and OpenSource technologies
- Familiarity with tools like Grafana/ElasticSearch/Kibana highly desirable
- Highly organized - With many people doing many things in a fast-paced company, strong organizational skills both for yourself and for the team is needed for success
- Good communicator (written and verbal)

Additional Information
**The Team**

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that dedicatedly address them. Our engineering team is at the core of our products - connected directly to the mission of preventing cyberattacks. They are constantly innovating - challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks fac

  • Cloud DevOps Engineer

    hace 4 semanas

    Madrid, España Devoteam G Cloud Spain A tiempo completo

    Descripción de la empresa **Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología.** Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven...

  • Cloud Project Engineer

    hace 1 mes

    Centro-Madrid, España My Cloud Door A tiempo completo

    Description ¿Tienes experiência en entornos Cloud? ¿Estás en búsqueda de tu siguiente reto profesional? ¡¡Te estamos buscando!! Somos una consultoría de Cloud Computing, Gold Partner de Microsoft Azure, y uno de los tres partners a nível mundial de soluciones SAP BASIS sobre Azure. Con nuestro HQ en Madrid damos servicio a nível global a...

  • Principal Escalation Engineer

    hace 5 días

    Madrid, España Zscaler A tiempo completo

    Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.  With more than 10...

  • Gcp/presales Cloud Engineer

    hace 1 mes

    Madrid, España Devoteam G Cloud Spain A tiempo completo

    Descripción de la empresa **Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología.** Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven...

  • Cloud Data Engineer

    hace 4 semanas

    Madrid, España My Cloud Door A tiempo completo

    Description ¿Tienes experiência como Data Engineer? ¿Tienes buen nível de inglés y ganas de trabajar en proyectos punteros tecnológicamente? ¡¡Te estamos buscando!! **¿Quiénes somos?** Somos una consultoría de Cloud Computing, Gold Partner de Microsoft Azure, y uno de los tres partners a nível mundial de soluciones SAP BASIS sobre Azure. Con...

  • Cloud Engineer

    hace 1 mes

    Madrid, España Source Technology A tiempo completo

    For our customer in Madrid we are seekinga talented Cloud DevOps Engineer This is a 12 Month FREELANCE assignment hybrid work is preferred - 1-2 days a week onsite, Must be at minimum based in Spain SKills Cloud Engineer with: - hands on experience at enterprise-level with public cloud services, focusing on PaaS and laaS on Microsoft Azure and Google...

  • Cloud Engineer

    hace 1 semana

    Madrid, España Elwood Roberts A tiempo completo

    Job Title: Cloud Engineer Location: Madrid, Spain Hybrid working model, office 1 time per week. Type: Freelancer/Contractor Duration: 12 months Rate: TBC Languages: Fluent in English & Spanish We are looking for a talented Cloud Engineer to work as part of a team that is entrusted with evolving a product platform with a continuous demand of digital...

  • Senior Cloud Engineer

    hace 1 mes

    Madrid, España Iwantic A tiempo completo

    Madrid,Madrid Desde la división de IT Cloud estamos buscando un/a Senior Cloud Engineer para una importante empresa (cliente final) del sector financiero. ¿Qué harás? - Administrar y mantener infraestructura en Azure así como en otras nubes públicas. - Referencia técnica para las demandas de nube pública iaaS/PaaS/AI - Automatización de todos los...

  • Senior Cloud Engineer

    hace 2 días

    Madrid, España Iwantic A tiempo completo

    Madrid,MadridDesde la división de IT Cloud estamos buscando un/a Senior Cloud Engineer para una importante empresa (cliente final) del sector financiero.¿Qué harás?- Administrar y mantener infraestructura en Azure así como en otras nubes públicas.- Referencia técnica para las demandas de nube pública iaaS/PaaS/AI- Automatización de todos los...

  • Aws Cloud Engineer

    hace 1 semana

    Madrid, España Neoris A tiempo completo

    **Aws Cloud Engineer**:**Date**:Nov 15, 2023**Location**: MADRID, ES**Company**:NEORISEn **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Aws Cloud Engineer (Sustitucion Abdelillah) ,**NEORIS**:Tras más de 20 años de experiência en el sector, NEORIS ofrece carrera de especialización técnica a su...

  • Aws Cloud Engineer

    hace 4 semanas

    Madrid, España Neoris A tiempo completo

    **Aws Cloud Engineer**: **Date**:Nov 15, 2023 **Location**: MADRID, ES **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Aws Cloud Engineer (Sustitucion Abdelillah) , **NEORIS**: Tras más de 20 años de experiência en el sector, NEORIS ofrece carrera de especialización...

  • Cloud Engineer TGW-

    hace 1 mes

    Madrid, Madrid, España GrabJobs A tiempo completo

    For our customer in Madrid we are seekinga talented Cloud DevOps Engineer This is a 12 Month FREELANCE assignment hybrid work is preferred - 1-2 days a week onsite, Must be at minimum based in Spain SKills Cloud Engineer with : - hands on experience at enterprise-level with public cloud services, focusing on PaaS and laaS on Microsoft Azure and Google Cloud....

  • Cloud Engineer

    hace 4 semanas

    Madrid, España Neoris A tiempo completo

    En NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestro carácter multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear...

  • Cloud Engineer

    hace 1 semana

    Madrid, España Neoris A tiempo completo

    En NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestro carácter multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear...

  • Data Engineer Entornos Cloud

    hace 5 días

    Madrid, España Walters People A tiempo completo

    Desde Walters People estamos buscando un perfil de Data Engineer especializado en entornos cloud AWS y/o Google Cloud para incorporarse en plantilla de importante multinacional del sector de Data & Analytics con sede en Madrid.Te incorporarás en el equipo de Data de la compañía y participarás en los proyectos a nível global y punteros...

  • Cloud Engineer

    hace 1 semana

    Centro-Madrid, España Elwood Roberts Ltd A tiempo completo

    Job Title: Cloud Engineer Location: Madrid, Spain Hybrid working model, office 1 time per week. Type: Freelancer/Contractor Duration: 12 months Rate: TBC Languages: Fluent in English & Spanish We are looking for a talented Cloud Engineer to work as part of a team that is entrusted with evolving a product platform with a continuous demand of digital...

  • Cloud Engineer

    hace 1 semana

    Madrid, España Elwood Roberts A tiempo completo

    Job Title: Cloud EngineerLocation: Madrid, SpainHybrid working model, office 1 time per week. Type: Freelancer/ContractorDuration: 12 monthsRate: TBCLanguages: Fluent in English & SpanishWe are looking for a talented Cloud Engineer to work as part of a team that is entrusted with evolving a product platform with a continuous demand of digital features and...

  • Data Engineer Entornos Cloud

    hace 1 mes

    Madrid, España Walters People A tiempo completo

    Desde Walters People estamos buscando un perfil de Data Engineer especializado en entornos cloud AWS y/o Google Cloud para incorporarse en plantilla de importante multinacional del sector de Data & Analytics con sede en Madrid. Te incorporarás en el equipo de Data de la compañía y participarás en los proyectos a nível global y punteros...

  • Cloud Security Engineer

    hace 2 días

    Madrid, España LRI Invest A tiempo completo

    Description Cloud Security Engineer: Summary of the position Outline of main duties and responsibilities The main responsibilities of the role will be: - Hands-on day-to-day management of security tooling both vendor tools (such as Mimecast Tessian and Netskope) and public cloud security tools (such as Azure Security Center, Conditional Access and...

  • Cloud Engineer Aws, Hibrido

    hace 1 semana

    Madrid, España Undisclosed A tiempo completo

    Cloud Engineer AWS en hibrido. Perfil buscado (Hombre/Mujer) - Coordinación con el equipo de Arquitectura en el diseño de soluciones revisión modificación e implementación a nivel de configuración en la nube. - Acompañamiento en las migraciones de las soluciones desde Desarrollo Preproducción y Producción desde la parte de Cloud. Incorporación en...