Omnichannel Solution Owner Spain

hace 5 meses

Madrid, España AstraZeneca A tiempo completo

The Omnichannel Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business’s single point of contact across delivery resources and manage the coordination of tasks and delivery timelines leading to the launch of an omnichannel campaign.

The Omnichannel Solution Owner must be ready to work on challenging initiatives, demonstrate respect for each member of the delivery pod/scrum they are working with, and have the courage to stand-up for doing the right thing. While the Omnichannel Solution Owner will not have direct reports, they must be capable of providing direction to those that do not report to them as well as leverage their expertise and experience to influence decisions, while ensuring they are listening to and keeping an open mind as it relates to the input of others. Finally, the position requires extensive business acumen, and an awareness for how Marketers seek to create customer-centric omnichannel experiences for their customers.

**Core Job Requirements**:

- Understand how marketing tools are leveraged to create omnichannel customer engagement experiences.
- Serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign.
- Be proactive in obtaining detailed requirements from Marketers and Strategists when the level of necessary information describing an omnichannel campaign is not provided in initial discussions.
- Work in both a hands-on manner in creating omnichannel campaign delivery instructions within AZ tools and templates, while also collaborating with and providing direction to tool specific business analysts as necessary.
- Surface project risks and/or barriers to the appropriate Omnichannel Program Manager, while also developing options and recommendations that can be pursued to overcome them.
- Leverage AZ defined tools for requirements capture and delivery task tracking and assignment.

**Minimum**

**Education**:

- Bachelor’s Degree

**Experience**:
A minimum of 5 years of experience in:

- Experience as a business analyst responsible for understanding and recording client requirements in order to enable technical or operational delivery.
- Experience overseeing or working within a technical development and/or operational delivery team.
- Experience coordinating a team of resources to deliver according to a common objective.
- Conceptual understanding of relational databases.
- Experience with tools associated with Task Management (ex. Jira).
- Knowledge or experience with Agile ways of working.

**Skills** **and Competencies**:

- Adobe Campaign (or similar tool)
- Adobe Experience Manager / Web Analytics (or similar tool)
- Tealium Audience Stream (or similar tool)
- Tealium IQ (or similar tool)
- Energetic, self-motivated
- Demonstrated problem solving skills
- Data-driven, process-oriented, and collaborative
- Critical Thinking
- Leading/Influence without authority
- Visio, data flow and process charting
- Microsoft Office Proficiency (primarily Excel)
- Solid communication skills
- Cross-Commercial interactions
- Business analysis

**Preferred**
- Scaled Agile Certification
- Advanced Degree in a relevant field
- Experience overseeing delivery of multi or omnichannel customer experiences.
- Experience within Healthcare/Pharmaceutical industry
- Scaled Agile Framework (SAFe)
- JIRA Atlassian
- Confluence
- Adobe Target
- Adobe Audience Manager
- Complex Project Management Experience

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