Implementation Engineer
hace 2 semanas
Be at the forefront of an exciting company pivot and transformation.
- Collaborate directly with the founding team and management.
- Make a significant technological impact on how businesses handle customer service.
As our client pivots towards becoming a premier provider of technology-driven customer service solutions, we're seeking a hands-on tech-savvy Implementation Engineer to join them on this exciting journey. This role requires a dynamic, tech-savvy individual who can seamlessly bridge the gap between their clients' needs and technology solutions.
**Responsibilities**:
- Understand their clients' unique challenges and business goals to recommend appropriate technology solutions that enhance their customer service operations.
- Lead the technical implementation of customer service tools across diverse platforms and interfaces, working directly with their clients' teams.
- Serve as a technical expert, providing guidance and training to both internal teams and clients to ensure the effective adoption and use of implemented tools.
- Analyze and measure the impact of implemented solutions on customer service metrics, making adjustments as necessary to ensure optimal performance.
- Stay up-to-date with emerging technologies, tools, and trends in the customer service space, incorporating these into our solutions where beneficial.
- Degree in Computer Science, Information Technology, or a related field.
- Proven experience implementing technology solutions in a business setting.
- Strong communication skills, with the ability to translate complex technical information into easy-to-understand language for clients and teams.
- Good understanding of customer service technologies and platforms, combined with strong problem-solving skills and a proactive approach to finding and implementing effective solutions.
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