American Citizen Services

**Duties**: Incumbent provides the full range of support duties pertaining to consular services for U.S. citizens and Consular Agency activities. Incumbent serves as office manager, collects and deposits consular fees, and provides quarterly reports to Embassy Madrid.

**Qualifications and Evaluations**:
Applicants must address each required qualification listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.

**Education**: Secondary school required.

**Requirements**:
**Experience**: At least two years of experience in administrative work dealing with the public and working with government agencies and regional authorities.

**Evaluations**:
**Language**: Level 4 (fluent) of English speaking/reading/writing. Level 4 (fluent) of Spanish speaking/reading/writing. This may be tested.

**Skills and abilities**: Computer proficiency required. Must be able to use Microsoft Word, Office, Excel and Outlook comfortably and to research the internet. Must exercise good tact and judgement when dealing with the public, especially U.S. citizens in distress. Must be able to direct people to the appropriate Embassy office for assistance (VISA Unit, Federal Benefits Unit (FBU), Department of Homeland Security (DHS) as needed.