Technical Support Engineer

hace 5 meses

San Fernando de Henares, España ASSA ABLOY A tiempo completo

**Technical Support Engineer**
Can you bring a proactive eye to our technical support team? Join our team in San Fernando de Henares, Madrid (Spain), and enjoy a collaborative culture that empowers you to build a career you can be proud of.

**What you would do as our Technical Support Engineer**
We want someone to be responsible of the coordination of different activities related to the technical support of ABLOY CI customers and products. You will be reporting to the Business Unit Manager for coordinating best practices and defining the support strategy.

You would also:

- Provide effective customer service by leveraging in-depth knowledge of company products.
- Audit and troubleshooting of Access Control and other Security Systems.
- Escalate issues to the respective Group factories, ensuring timely communication with customers regarding the status and resolution progress.
- Provide technical trainings to end users and associated partners.

**The skills and experience you need**
We are looking for someone who has:

- Bachelor’s Degree or other similar in the field of Engineering (Electronic, Electrical, Telecommunications, Computer Science).
- Ability to test and troubleshoot hardware and low-level programming tools (provided by the company).
- Proficiency in communication skills both in English and Spanish: Skilled in both oral and written communication.
- High working capacity, self-organized and used to work under pressure to meet deadlines.

**What we offer**
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here’s what we have to offer:

- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits

Let’s create a safer and more open world - together

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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