Global Business Operations Manager

hace 2 semanas

Madrid, España Awin A tiempo completo

**Purpose of Position**

The Global Sales Operations Team drives the implementation and adoption of relevant sales / CRM processes and tools. The team will ensure that Awin's sales staff are equipped with efficient tools and processes, enabling them to focus solely on sales and client service.

As a Global Sales Operations Manager, you will be a key partner of a customer facing team (sales, customer services, technical support), understanding their business goals and revisiting existing processes and tools. You will be responsible for identifying opportunities for process improvement and automation and for creating and delivering projects to maximize team performance and customer satisfaction.

**Key Tasks**:

- Keep close alignment with stakeholders in the development of road maps; pro-actively propose solutions to address key operational challenges
- Design, scope and manage projects to address these needs; collaborate closely with the CRM Admins, to transform business needs into technical requirements
- Collaborate on technical development, process documentation, training and process/features roll-out
- Continuously drive process improvement, by identifying key opportunities for simplification & automation, measuring process performance and monitoring progress using key metrics
- Monitor adoption of existing processes and tools, share adoption and performance data with stakeholders in multiple levels
- Drive process alignment across all regions, ensuring that the right documentation is available for the right users; ensure that the existing learning tools are being properly used, including 'Salesforce Knowledge'

**Skills & Expertise**:

- Minimum of 2 years' work experience in similar roles
- Experience in process improvement; knowledge about process improvement methodologies tools and techniques
- Excellent communication skills, being able to adjust content to stakeholders at different hierarchy levels
- Experience in leading meetings; experience in leading workshops is a plus
- Strong analytical skills, attention to detail and capability to adapt to a changing environment and handle multiple priorities
- Excellent written and verbal communication skills in English

**Our Offer**
- **Flexi-Week and Work-Life Balance**:We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- **Flexi-Office**:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- **Health & Well Being**:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- **Development**:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- **Remote Working**:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- **Appreciation**:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

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