Associate Community Manager

hace 3 semanas

Barcelona, España ZAM A tiempo completo

**About us**

**Job description**

**Responsibilities**
- Collaborate with ZAM's Los Angeles headquarters & Singapore office and creative teams to create, curate and publish compelling social media content for our clients.
- Coordinate communications with our clients, understand their goals and provide solutions.
- Provide reporting and accurate tracking of projects to clients and internal stakeholders, effectively communicating updates, risks and roadblocks.
- Build and optimize community platforms from the ground up including Discord, Subreddits, Forums, Twitch, Facebook Groups and more.
- Community moderation, volunteer management and recruitment across multiple platforms.
- Create and run community events to engage and grow online communities.
- Work with other internal departments including marketing and creative services to complete projects with a high level of quality.
- Monitor online community sentiment and provide constructive feedback on how to improve and maintain positive sentiment for our clients.

**Qualifications**
- **Fluent in English and French**:

- Bachelor's degree in Marketing, Business Administration, or related field.
- 4+ years of community management experience in an agency or gaming environment.
- 2+ years of experience managing a team or freelancers.
- Bachelor's degree or equivalent combination of experience and education required.
- Passionate gamer with experience in PC/console and mobile games.
- Self-motivated, independent, high attention to detail, process-oriented and adaptable when working across multiple clients and business units.
- Strong leadership and effective resource management skills.
- An open minded and problem-solving attitude with exceptional written and verbal communication skills.
- Experience launching at least one new product and/or facilitating the growth of a thriving community.
- Ability to work in a fast-paced environment, deal with ambiguity and cooperate effectively with our international clientele.
- Flexibility for irregular work hours to collaborate with our headquarters in Los Angeles as well as our international clients.
- Proficient with common online community platforms (Discord, Reddit, Wikis, Forums, Twitch etc.) as well as social media platforms (Twitter, Instagram, Tik Tok, Snapchat and Facebook).
- Experience working with project management and social media tools (eg. Sprout Social, Hootsuite, Asana, Trello etc.).

**Bonus Points**
- Nice to have if you are fluent in Mandarin.
- We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on any protected category._

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