Team Manager

hace 1 semana

Barcelona, España EXOGROUP A tiempo completo

**About ExoClick**:
ExoClick is an innovative and global ad company serving 13 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona, and Buenos Aires.

We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit an Advertiser Account Manager for our Barcelona office.

**Role**:
As a Team Manager, your primary responsibility is to oversee the team's performance in managing and developing client accounts. Your key job responsibilities include:
**Responsibilities**:

- Leading and supervising the account management team and portfolios to ensure high-quality service delivery to clients.
- Developing and implementing account management strategies to ensure customer retention and satisfaction.
- Identify potential clients and ensure that new accounts are onboarded smoothly.
- Implementing sales targets and objectives for the team and monitoring their performance to achieve targets.
- Collaborating with other departments such as publishing, marketing, compliance and customer service to ensure seamless operations and customer experience.
- Conducting regular performance reviews (1-2-1s, quarterly reviews and evaluations) and providing feedback, coaching, and training to the team to improve their skills and performance.
- Developing and maintaining strong relationships with clients and acting as a point of contact for escalation issues.
- Analyzing client data and trends to identify opportunities for cross-selling, upselling, and new business development.
- Developing and maintaining an in-depth knowledge of the company's products and services to effectively manage accounts.
- Maintaining accurate records of account management activities and ensuring that data is updated in the company's CRM system.
- Staying up-to-date with industry trends and developments and sharing this knowledge with the team to improve their understanding of the market and client needs.
- Ensuring that the team has a deep understanding of the clients' businesses, objectives, and challenges.
- Providing insights and recommendations to clients on campaign optimization strategies.
- Recognize customer needs and provide insights for improving sales processes and product features.
- Available to attend and represent the company at local/international trade shows.
- Elaborate reports for revenue and client base metrics to Head of Advertising and Management.
- Select, hire and train new members for the team.

**Requirements**:
A team manager for an online advertising position would be expected to possess a range of technical, managerial, and soft skills to effectively oversee and lead a team towards meeting company goals.

**Educational and Professional Qualifications**:

- Bachelor's or Master’s degree in Marketing, Business, or a related field.
- Several years of experience in online advertising, preferably with some years in a leadership or managerial role.

**Technical & Industry Knowledge**:

- Proficiency with online advertising platforms like ExoClick, Google Ads, Facebook Ads Manager, and Programmatic platforms.
- Understanding of the digital advertising ecosystem including concepts like RTB (Real-Time Bidding), DSP (Demand Side Platform), and SSP (Supply Side Platform).
- Knowledge of advertising metrics like CTR, CPC, CPM, CPA, ROAS, and others.
- Familiarity with web analytics and tracking tools such as Google Analytics, Voluum, etc.

**Managerial & Leadership Skills**:

- Proven ability to lead and manage a team, including hiring, training, and performance evaluation.
- Excellent project management skills.
- Ability to develop and implement strategic plans to achieve business goals.

**Soft Skills**:

- Excellent communication and interpersonal skills.
- Problem-solving abilities.
- Ability to work under pressure and meet tight deadlines.
- Critical thinking and decision-making capabilities.
- Adaptability to rapidly changing advertising industry trends.

**What you'll find working at ExoClick**:
We offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.

Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you

**Our company benefits**:

- Flexitime and summer schedule;
- Private health insurance;
- Yo

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