Application Management, Supervisor

hace 2 semanas

Granada, España Alight A tiempo completo

Application Management, Supervisor

**Our story**

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Application management**

Integrated into the AMPS department and under the supervision of an AMPS Team Manager, the overall responsibility of an AMPS Consultant is to support our outsourced SAP client as follows:

- Manage tickets after having received functional analysis and guidance / coaching on the technical way to implement it
- Generate easy-to-maintain bug free code and customizing respecting Alight best practices
- Provide documentation (both technical and functional) on issues handled
- Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met. Regularly report on status and progress to the AMO Team Manager
- Maintain internal and external contact and communication channels at appropriate level. Communicate status,resolution, and root cause of assigned issues
- Understand the general flows in HR and the SAP HR architecture

**Qualifications**:
**What we ask for**:

- Bachelor or Master degree with a Business or Technical emphasis, or equivalent
- Solid verbal and written communication skills in English and Italian
- Intellectual curiosity and motivation to learn new technologies at a fast pace
- Strong interest in delivering high quality support in the field of Human Resource
- Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards
- Service-oriented with a strong client focus and sense of accountability
- Be committed to the customer, the team and the project
- Strong analytical and problem solving skills
- Communication skills in English and Italian
- Discretion and ability to respect the confidentiality of information

**Organizational Skills valuable**:
**Communication**: Effective communication is essential for team cohesion. Encouraging open and transparent communication helps in sharing ideas, addressing concerns, and resolving conflicts efficiently.

**Collaboration**: Promoting a collaborative environment fosters teamwork and encourages individuals to work together towards common goals. Emphasize the importance of teamwork and the benefits of leveraging each other's strengths.

**Respect**: Respect for each team member's ideas, opinions, and contributions. Encourage mutual respect and create an inclusive environment where everyone feels valued.

**Adaptability**: Encouraging adaptability among team members helps them to be flexible and responsive to evolving situations.

**Accountability**: Foster a sense of accountability by setting clear expectations and regularly reviewing progress.

**Empowerment**: Empowering team members by delegating authority and providing opportunities for growth and development can boost morale and motivation. Encourage autonomy and trust in the abilities of team members.

**Problem-solving**: Encourage a proactive approach to problem-solving within the team. Promote critical thinking and encourage team members to collaborate on finding creative solutions to challenges.

**Positive attitude**: Maintaining a positive attitude, even in the face of setbacks, can help keep team morale high and foster a productive work environment. Encourage optimism and celebrate successes, no matter how small.

What we offer:

- International business environment and opportunity to use foreign languages
- Work in a culture where you can achieve excellence in your career and develop to your strengths
- Young and dynamic office environment
- Flexible benefits package, including life insurance, health insurance, etc.

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained** throughout the organization. And we're committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local l

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