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Senior Relationship Manager

hace 4 meses

Barcelona, España Computershare A tiempo completo

**Senior Relationship Manager**

**Location: Spain - Hybrid**

**Competitive Salary **+** **Progression Opportunities + Training & Development + Competitive Company Pension + Award Winning Employee Share Plan + 23 Days Holiday + Bank Holidays + Flexible Working Culture

**Job Introduction**

The Senior Relationship Manager will be expected to independently manage large and complex client relationships by effective relationship management techniques while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to act as a coach within the Client Management team and as an ambassador for the team within the organisation and the main point of contact externally.

**Main Purpose of the Role**

Accountable for building and maintaining relationships with large revenue generating client portfolios, while coaching team members and driving a culture of high performance and quality across the team. The role also requires ability to navigate the organisation effectively at all levels while being an ambassador for the team internally and externally. Established and credible relationships with Clients with regular scheduled meetings in place; retain 100% of clients. Upsell and cross sell both in new and existing business.

**Key Responsibilities**
- Manage client actions and deliver resolutions to issues, through creative solutions and service excellence, meeting your client portfolios expectations and satisfaction
- Proactively identify and maximise all existing and new revenue opportunities and associated EBITDA
- Design, develop and deliver professional presentations both internally and externally
- Compile and deliver well-structured financial analysis and costings, identifying trends
- Support colleagues to ensure completion of core governance and procedures so as to maintain compliance and regulatory responsibilities
- Maintain customer information as required for internal analysis
- Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
- Coach and train Client Managers on our products, services and industry trends

**What are we looking for?**

You’ll be working with numerous stakeholders, and resolving conflicting interests, when necessary, while maintaining the integrity of our product, therefore a natural aptitude for building and managing relationships.

**Other key Skills & Experience**
- Results orientated/professional best practice approach
- Highly Analytical
- Highly numerate - design costing plans and models
- Significant experience of Risk Management
- Significant experience of Project Management
- Significant Negotiation/ Influencing skills
- Educated to degree level or equivalent
- Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
- Certified Equity Professional CEP (1,2 or 3) (desirable)

Travel will be required in this role.

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you’re a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

Competitive compensation package and commission programme

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Opportunities for career development and education

**Health and Wellbeing**. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future**. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results.