Application Support Analyst
hace 3 semanas
-Western Union
Madrid, Spain
Posted 6 hours ago Permanent Competitive
**Application Support Analyst - Madrid, Spain**
Do you thrive on working in an environment where the customer is your top priority? Are you a tenacious problem solver and tech savvy? Are you interested in joining a brand-new team, and a business that's on the move? If so, then it's time to join Western Unions' new Digital Banking Hub.**Western Union powers your pursuit.**
Our overall objective when serving customers is to provide excellent service with empathy, quality, and speed. Some of the issues our customers encounter require more specialized expertise to deliver on these 3 attributes. The main purpose of this role is to be the voice and face of Western Union for specialized issues our customers face related to technology. Reporting to the Customer Care Supervisor we'll look to you to:
**Role Responsibilities**
- Serve as a rapid response technology professional who quickly diagnoses and resolves technology-related matters that customers encounter during onboarding and their ongoing usage of our digital banking product. It requires targeted problem solving to diagnose issues and see patterns across customers. This will cover a broad range of activities, including:
- Triaging the issue and being able to identify in which system/part of the product the issue may be occurring;
- Estimating amount of time needed so that customers have their expectations set accordingly;
- Performing basic development work and testing the solution before going back to the customer;
- Coordinating across teams for more complex issues.
- Maintain a comprehensive and prioritized view of what product and process enhancements are needed to exceed customer expectations and provide them with an excellent experience.
- Develop (and evolve) procedures and playbooks for how the most common customers' challenges related to technology are solved.
- Provide expert input to Tier 1 Customer Service Representatives so they can be as specific and prescriptive as possible when reaching out to customers. This will be an important balance of customer-friendly communications with topic-specific information to help customers understand how their problem is solved.
- Handling inbound calls and messages.
**Role Requirements**
- Experience engaging with customers. Preference for experience in start-up or financial industry.
- Strong English language skills are mandatory.
- Strong verbal, written, and listening skills.
- Ability to multi-task and work independently.
- You are a team player with the ability to prioritize workload in line with tight deadlines and under pressure.
- Analytical skills and attention to detail.
- Flexibility to work shifts or on Saturdays according to business needs.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.-
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few- Your Spain specific benefits include:
- 25 days annual leave - plus 14 public holidays
- Comprehensive life & medical cover - including dependents.
- Contributory pension plan
- Preventative Care Assistance programJob ID JR0114149
-
Technical Application Support Analyst
hace 3 semanas
Madrid, España Hexagon PPM A tiempo completoResponsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...
-
Application Support Manager
hace 4 semanas
Madrid, España Santander A tiempo completoApplication Support Manager Country: Spain **WHAT YOU WILL BE DOING** - You will be a key actor in the implementation of our Application Support for Santander Spain Client. This comprises of three challenges: coordinate internal team and external support service for L1 & L2 resolution, coordinate implementation (deployment and testing) of SW and control...
-
application support
hace 14 horas
Madrid, España Randstad A tiempo completoApplication Support/Server AdministrationLocation: Madrid, Spain.One of our Global Payment Processing clients is looking for an Application Support/Server Administrator to join their team in Madrid, Spain. Your responsibilities are managing, supporting, monitoring and maintaining clients financial applications and server environments.This role offers a...
-
Application Support Engineer
hace 4 semanas
Madrid, España Samsotech International A tiempo completo**About Samsotech** At Samsotech, you can expect - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - An extensive benefits package with a paid holidays - Executive-level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and resolving...
-
Application Support Engineer
hace 1 día
Madrid, España Samsotech International A tiempo completo**About Samsotech** At Samsotech, you can expect - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - An extensive benefits package with a paid holidays - Executive-level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and resolving...
-
Corporate Support Analyst
hace 7 días
Madrid, España BMIND A tiempo completo**¡En JAKALA IBERIA seguimos creciendo!**: En **JAKALA IBERIA** no paramos de crecer. Cada semana contamos con nuevas oportunidades que cubrir y, en esta ocasión, buscamos un **Corporate Support Analyst** para dar soporte en recepción y al equipo de Corporate en tareas administrativas. Con tu incorporación al equipo de Corporate podrás crecer de la...
-
Jakala-corporate Support Analyst
hace 4 semanas
Madrid, España IAB Spain A tiempo completo¡En JAKALA IBERIA seguimos creciendo! En JAKALA IBERIA no paramos de crecer. Cada semana contamos con nuevas oportunidades que cubrir y, en esta ocasión, buscamos un Corporate Support Analyst para dar soporte en recepción y al equipo de Corporate en tareas administrativas. Con tu incorporación al equipo de Corporate podrás crecer de la mano de grandes...
-
CS Systems Support Analyst
hace 3 semanas
Madrid, España Ryanair A tiempo completoRyanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and customers use on a day-to-day basis. Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office. In this role you will understand, and support Ryanair’s...
-
Support Backlog Analyst
hace 4 semanas
Madrid, España Celonis SE A tiempo completo-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. **The Team**: The Engineering Support Operations team is an enabler of the Engineering department...
-
Customer Service Analyst 2-support
hace 4 semanas
Madrid, España Oracle A tiempo completoCustomer Service Analyst 2-Support-22000FKS **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
-
MICROBIOLOGY FIELD APPLICATION
hace 1 mes
Madrid, España bioMérieux A tiempo completoA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
-
MICROBIOLOGY FIELD APPLICATION
hace 4 semanas
Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completoA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Microbiology Field Application Specialist
hace 2 semanas
Madrid, España Sociedad Española De Microbiología A tiempo completoMicrobiology Field Application SpecialistAs Field Application Specialist based in Madrid, and reporting to the Field Application Specialist Area Manager, you will provide effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems...
-
Distribution Support Analyst
hace 3 semanas
Madrid, España Crédit Agricole CIB A tiempo completoDescription du poste Type de métier Types de métiers Crédit Agricole S.A. - Financement et Investissement Types de métier complémentaires Types de métiers Crédit Agricole S.A. - Analyse financière et économique Types de métiers Crédit Agricole S.A. - Finances / Comptabilité / Contrôle de gestion Intitulé du poste ...
-
Traction Field Application Engineer
hace 4 semanas
Madrid, España ABB A tiempo completoTraction Field Application EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Miles Analyst Configuration
hace 1 mes
Madrid, Madrid, España Michael Page A tiempo completo¿Dónde vas a trabajar? Multinational Automotive Company ¿Qué harás en tu nuevo puesto? The Miles Configuration Analyst will provide hands-on development and configuration skills with the Sofico Miles systemMiles Level 2 Miles Support to Multiple European Countrieso Triage incidents and defects -> internal or Soficoo Solve Incidents and fix Defectso...
-
Traffic Management Support
hace 2 semanas
Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoTraffic Management Support MadridFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around...
-
IT Support Engineer
hace 2 semanas
Madrid, España Affidea A tiempo completoThe IT Support Engineer is Responsible to maintain the in-scope Application Services as per SLAs agreed with the IT DEMAND/CIO. He/She will provide, where needed, the necessary know-how to identify, implement and maintain the first level IT Application Support. In-scope areas for the role:All Application Services (maintenance and support) as defined by the...
-
Traction Field Application Engineer
hace 4 semanas
Madrid, España ABB A tiempo completoTraction Field Application EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Traction Field Application Engineer
hace 4 semanas
Madrid, Madrid, España ABB A tiempo completoTraction Field Application EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...