Order Manager
hace 2 meses
**Job Summary**:
As an Order Management Specialist, you will be the cornerstone of our company's order fulfillment process, ensuring accuracy and efficiency in our Olaberia mill or Madrid Sales office. You will expertly handle the end-to-end order management lifecycle, from order entry to delivery, and maintain a constant loop of communication with customers and internal teams.
**Key Responsibilities**:
- Expertly register and manage orders within the SAP system, utilizing EDI and/or RIS (Local IT system) to ensure precise order tracking and inventory control.
- Coordinate logistics for the delivery of goods via trucks or railway cars, collaborating closely with the Supply Chain department to optimize delivery schedules and address any logístical challenges.
- Oversee the scheduling of delivery slots and appointments (RDVs), potentially liaising directly with customers to fulfill logístical requirements.
- Proactively communicate with customers and the Sales Network, providing regular updates on rolling schedules, delivery dates, order book status, and occasionally, claim resolution to maintain high service levels.
- Distribute quality certificates and other necessary documents to customers, ensuring compliance with delivery and product standards.
- Perform occasional customer visits to foster relationships and gather feedback for service improvements.
**Key Requirements**:
- Demonstrated proficiency as an SAP key user, with substantial experience in IT systems pertinent to order management and logistics.
- Competent in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and database management for report generation and data analysis.
- Fluency in both Spanish and English to engage effectively with our international clientele and internal team members.
- Exhibits a strong team-oriented mindset, capable of working collaboratively to achieve departmental and company objectives.
- Flexibility to travel as needed to meet business demands and enhance customer relationships.
**Additional Information**:
This role requires an individual who is organized, detail-oriented, and capable of multitasking in a dynamic, fast-paced environment. We value team members who are committed to ensuring that every order is managed with precision and care, reflecting the high standards of our brand.
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