Customer Service Technician
hace 1 mes
Un Perito Informatico o Junior Software Engineer da inserire nel nostro reparto di Assistenza Post-Vendita.
La risorsa prenderà attivamente parte alle attività di assistenza clienti e miglioramento continuo sugli impianti collaudati, in un ambiente in cui il lavoro di squadra e il supporto reciproco sono la chiave del nostro successo.
La risorsa inizialmente sarà inserita all’interno del team di sviluppo software, al fine di ricevere la formazione necessaria per acquisire autonomia sugli impianti collaudati per poi prendere parte attivamente al team di assistenza post-vendita.
Le principali attività di cui dovrai occuparti sono:- Assistenza remota Help Desk sugli impianti collaudati
- Risoluzione da remoto, analisi dei problemi e gestione anomalie sugli impianti collaudati
- Contributo proattivo nel miglioramento del software e degli strumenti di assistenza
- Gestione delle situazioni critiche e risoluzione di eventuali reclami dei clienti in modo tempestivo ed efficace
- Collaborare insieme al team per garantire la miglior esperienza cliente possibile in un’ottica di _Customer experience_ puntando su innovazione e digitalizzazione
- Identificare opportunità per migliorare processi e procedure e proporre soluzioni innovative per aumentare la soddisfazione dei clienti
- Un percorso di formazione personalizzata e continua grazie al quale potrai sviluppare competenze specifiche in area técnica
- Una crescita professionale in un ambiente di lavoro stimolante, dinamico e flessibile orientato all’innovazione
- RAL commisurata all’esperienza
- Buoni pasto
- Fondo assistenza e salute
- Conoscenze di base dei principi di programmazione e delle basi di dati
- Disponibilità immediata, preferenziale
- Disponibilità a fornire reperibilità su chiamata per assistenza remota al di fuori dell’orario di lavoro
- Disponibilità a lavorare su turni
- Disponibilità a brevi trasferte di lavoro
- Buona conoscenza della lingua inglese scritta e parlata
La sede di lavoro è fissata in Via Giovanna Maria Dallari, 2 Sassuolo (MO)
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