Travel Consultant

hace 1 semana

Barcelona, España American Express Global Business Travel A tiempo completo

This position is part of an international multi linguistic team servicing 15 markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting. As part of a development plan, there could be the possibility of working on additional short-term projects for each market.

Working remotely from anywhere in Spain

RESPONSIBILITIES

Booking of air/rail/, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking

Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained

Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.

Ensuring customers’ needs and special contracts/deals between clients & suppliers

Acting according to American Express processes, i.e. offering our preferred suppliers

Taking care of quality & feedback

Observing standards/guidelines

Ability to work in a goal oriented service environment (both sales & service goals)

REQUIRED QUALIFICATIONS

Minimum 2 years experience in Amadeus

Amadeus proficiency in creating air, hotel and car bookings is a must

Bachelor level degree or proven relevant experience

Native or fluent level of English and Spanish

Flexible approach to working hours (rotations incl. weekends and 3/4 times a year night shift)

High knowledge of any other languages beneficial

Minimum of 2 years experience in a similar position within the business travel industry

Excellent customer service skills with orientation on quality

Both excellent written and verbal communication skills

High knowledge of international geography

Research / information gathering and problem solving skills

Positive and proactive attitude

Flexibility

Ability to work on own initiative or as part of a team where required

Respectful/friendly

Self-starter and excellent time management skills

Tourism degree

Previous experience of servicing in an exclusive or dedicated client platform Computer skills (Microsoft Office,)

Experience in a contact Centre environment of advantage

Location

Spain - Barcelona

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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