Commissions and Payments Analyst

hace 2 semanas

Granada, España Alight A tiempo completo

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Commissions and Payments Analyst***

**Overall job purpose**:
**Stakeholder Management and Customer Service**
- Responsible for service delivery of VIP customer ledgers and internal stakeholders
- Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
- Support on/off shore activities
- Dispute Management - Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.
- Main point of contact for outstanding receivables

**Commercial contractual knowledge**
- Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders
- Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team)
- Focus on Customer and Account Management community engagement to enhance the service reputation of Alight
- Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process
- Stakeholder management - Promote clear, regular two-way communication between both parties.

**Strategic Working Capital management**
- Assist to reduce payment delays and unbilled debt in line with target requirements
- Proactive problem solving on Order to Cash tasks: early billing, recurring issues and Purchase Order renewals
- Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes
- Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away
- Order to Bill Assistance**: Support on local printing requirements and info chasing, complete sanity check of invoices, ensure dispatch of invoices to the customers and tracking, held Order to Bill / Order to Cash meetings to ensure info is shared and ownership remains clear.

**Qualifications, work experience & personal skills**

**Essential**
- Strategic stakeholder management and influencing skills
- Strong inter-personal skills - able to pro-actively communicate at all levels
- Strong problem-solving skills and ability to look beyond own field or area of experience.
- Knowledge of Order to Cash Processes and Working Capital Strategies
- High level of personal motivation and focus with an ability to multi task
- Excellent attention to detail
- Experience working in a Matrix multinational organization (SSC environment)

**Knowledge (Language, IT skills)**

**Essential**
- Excellent Reporting and Analytical skills
- Experience of using general ledger
- Knowledge of working with data warehouses and ERP systems
- Fluent in English and another European language (an additional one would be a plus)

**Flexible Working**

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every emplo

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