IT Site Administrator
hace 5 meses
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
IT Site Administrator - El Paso - Job Description
About the Role
This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day to day on site support of staff in the El Paso office.
What You Will Do
- Ensure desktop support internal processes and procedure are adhered to
- Manage incidents/ service requests assigned to them until resolution/ execution
- Provide support to local and remote users
- Handle end user escalation effectively and involve EUC Manager accordingly
- Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users or support groups, if necessary, for closure of pending tickets
- Creating and uploading knowledge base articles
- Provide support to internal projects and ensure all assigned projects deliverables are completed
- Understanding on Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling and patching
- Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers
What You Need
- 5 years plus experience in and IT support role
- Understand requirements on the vision and roadmap on End user space
- Ability to design, deploy and manage end user computing environment.
- Good experience in core End User services domain
- Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
- Experience and knowledge in various methodologies and models for end user services delivery.
- Awareness and experience in practice development initiatives
- Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)
- Strong communication skills, both verbal and written in English and Spanish
What is Nice to Have
- Work well in team environments and be self-motivated/self-starting
- Strong listening skills and ability to innovate and brainstorm around business ideas and needs
- Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven
- Able to derive results in an ambiguous setting and accomplish results in line with business needs.
What Makes You Eligible
- This role is a full-time role in the El Paso office location
- Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- An inclusive and diverse work environment that fosters and encourages professional and personal development
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.
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