Claims Vendor Performance Manager, Cog

hace 2 semanas

Madrid, España Chubb INA Holdings Inc. A tiempo completo

Role Purpose

This role reports directly to the Vice President, COG Claims Vendor Management. The role will work closely with the Regional Vendor Management teams in UKI, Europe, APAC and LATAM and will be responsible for the development and implementation of the COG Vendor Management Best Practices. It will support the regional strategies to deliver long term operational efficiency and financial benefits, whilst minimising business risk.

**The role responsibilities will be across the following areas**:
Business Analytics
- Proficient at Excel is a must
- Ability to read, understand & analyse data is a must but also to contextualize it and lead external & internal discussions based on data is a must
- Support the analysis of all Allocated Loss Adjustment Expenses across COG. Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities
- Experience in QlikSense Dashboard, power BI platforms would be preferred

Sourcing
- Identify, based on understanding & analysis of COG Vendor Spend & engagement with the Regions, sourcing opportunities (panel optimization, creation, developments etc.) that will benefit Claims Operations and maximize efficiencies
- Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentations materials (i.e., ppt) is a must

Performance Management
- Support the development of a set of vendor performance management best practices (where none), which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.
- Working with internal stakeholders and budget holders to develop appropriate Performance Management Metrics for market critical vendors. This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.
- Focus on measuring the right performance criteria (based on the key success levers for the VM function) to create measures that represent the performance of the COG Claims Vendor Management Function.

Systems & Tools
- Assist all region/country stakeholders in using procurement platforms and tools
- Ability & willingness to learn how to use new tools with the right energy & positivity is a must
- Ability to create guide/training documents on the use of those tools
- Ability to always think critically in order to be ahead on how to improve & streamline processes
- Ability to develop an approach to vendor/ Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal.

Governance & Compliance & Best Practices
- Ability to understand current, complex, diverse & ever evolving vendors due diligence requirements processes, map them out, find ways to improve them, engage with relevant departments to influence their evolution so risks are mitigated while maintaining Chubb competitive advantage
- Ability to conduct audits and reviews to vendor panels to assure that operational best practices and COG controls are in place, especially regarding Due Diligence and Contracts, and take actions plan jointly with the countries/region to remediate any issue and/or lack of compliance
- To develop a Continuous Improvement vendor methodology to focus vendor efforts on year-on-year improvements in the end-to-end claims process through Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value-adding initiatives. This should include a ‘lessons learnt review process and ongoing Market Analysis

This role will also be expected to be an advocate of the Claims Vendor Function and ‘sell’ the function to all appropriate areas of the business. They will demonstrate leadership and proficiency in areas of Strategy development, Vendor Performance Management Best Practice, Sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process so that value is delivered. They will be expected to support VP COG Claims Vendor Management on key global and Regional vendor management initiatives.

The role will also focus on developing the overall culture towards vendor management as a critical function within Chubb. This will include the development and promotion of the following areas:
1. The role of Claims Vendor Management within the Claims Function.

2. Training Programme on Claims Vendor Management.

3. Executive sponsorship and endorsement of Claims VM by Senior Executive (support VP - COG Claims VM).

Whilst not having direct line manager responsibility, the role will work with the wider claims vendor team in order to provide guidance, support and develop their expertise and knowledge of our Strategy & Vendor Management Best Practices, but also to involve the team on larger

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