Continuous Improvement Sr Mgr

hace 4 semanas

Barcelona, España Firmenich A tiempo completo

**Location**: Barcelona, Spain

Hybrid working

**Key Responsibilities**:
Monitor and manage Customer KPIs and scorecards. Develop service improvement plans. Ensure high level of operating compliance with processes and principles.

Proactively seek and recommend better ways of carrying out non-value-added tasks working close with the Customer Experience Directors to establish best practices and areas for improvement. Understand company objectives and take action to drive achievement of those objectives.

Represent the Customer Experience Community in projects, requests and initiatives promoted by the Customer Experience CoE.

Own the KPI review process and the monitoring of corrective actions within Customer Experience teams. Own the Customer Experience projects, process and procedure handbook, organize trainings and workshops for end users and manage new starters induction program.

Coordinate the different Champion communities under Customer Experience to monitor and guide any new tool implementation.

Work regularly with Commercial teams and Supply Chain managers, presenting and sharing supply chain initiatives, dashboards and KPI’s.

**We Value**:
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.

This role requires 3-5 years’ experience in a similar position.

SAP, Office (Excel and Power Point). Knowledge of CRM systems will be highly valuated (Microsoft Dynamics). Good understanding of Order to Cash processes.

Capabilities to work under pressure, problem solving mindset and emotional intelligence to ensure Teamwork and deliveries.

Strong business acumen, pragmatism and solid execution capabilities.

High level of English is required.

**We Offer**:
A fast paced environment with highly talented people driven to make it happen.

Joining a performing team focused on partnering and winning together.

To be in the front-line bringing innovation to our Customers.

Highly rewarding environment.

Leadership, learning, training and development plans

Competitive base salary, variable compensation plans such as profit sharing and an enviable set of benefits

LI-Hybrid

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