Customer Operations Agent

hace 4 semanas

España Suntransfers A tiempo completo

**Job Purpose**:
The Customer Operations Specialist ensures that delivers the highest standards of service to our customers in order to maximize customer satisfaction by providing booking, travel and product assistance.

Tasks

**Responsibilities**:
An important part is solving problems for customers during travel assistance calls when decisions have to be taken fast.

**Key responsibilities are**:

- Contacting customers to help them complete payments and bookings.
- Travel assistance for customers and suppliers in the event of any kind of failure occurring during a transfer service and intermediation between both.
- Complaint handling
- Assisting on “non-standard-CS-tasks” for cross-functional projects in coordination with other departments (e.g. Translations, price comparison, publishing new routes and prices, etc.)

Once the employee reaches a satisfying level of product knowledge and track record of having taken on additional responsibilities on own initiative, the role evolves in the following responsibilities;
- Assisting colleagues with difficult cases (escalations), answering questions.
- Assisting Senior colleagues in defining training gaps and delivering training.
- Supporting the management and on-going improvement of supplier relationships.
- Assigning, organising and managing workflows, ensuring all tasks are properly prioritised and executed.
- Handling of customer and 3rd party complaints and disputes.
- Ensuring that customer or supplier communications and translations are clear, unambiguous and customer-friendly.

**Requirements**:
**Essential Skills**:

- Knowledge of customer service principles and practices.
- Very strong team worker with a proactive attitude.
- Excellent computer & internet skills.
- Experience in complaint handling.

**Desirable Skills**:

- Experience in the tourism industry.

**Languages Skills**:

- Advanced level spoken and written English & Spanish

**Person Specification**:

- Enjoys adrenaline and working under pressure.
- Pleasant, professional telephone manner.
- Excellent communication skills (verbal & written), listening skills.
- Team work, fast decision making, multitasking and problem solving skills.
- Attention to detail.
- Well-organised, dependable, fast-learner and hard working.
- Friendly, patient, empathetic customer-oriented attitude.

**Work schedule**:

- Everyone works from the office in Torroella de Montgrí (Costa Brava, Girona) a few days a week and remotely part of the week.
- 40 hours/ week split between 5 days a week (Monday to Sunday), rotating mornings, afternoons and night shiftst.

  • Customer Agent Danish Speaking

    hace 1 mes

    España KGR A tiempo completo

    We are recruiting for an international company a Danish speaking Customer agent **Missions**: - Communicate with customers through various channels - Make outbound calls/cold calling to B2C customers - Book meetings and sales through outbound calls - Collect essential client information and coordinate with other departments - Ensure clients receive the...

  • Customer Service

    hace 1 mes

    España Crown Car Park A tiempo completo

    **Admin/ Customer service / Parking agent** **Job role**: **Customer service dealing with international clients.** **Checking in and out of vehicles, taking payments.** **Office Administration.** **English / Spanish required.** **Need to be located 40 minutes from Malaga airport** **Salary**: From 1,175.00€ per month **Language**: - ENGLISH /...

  • Operations Officer

    hace 1 mes

    España ARIAD A tiempo completo

    Who is Ariad? At Ariad, we’re on a mission to continually challenge expectations: we help digital talent to truly excel in their careers, and we enable leading companies to create new and amazing customer experiences. We love exceeding expectations, and helping others to do the same. We’re a digital consultancy and specialized staffing company, focused...

  • Bilingual Customer Support Agent

    hace 4 semanas

    España Foundever A tiempo completo

    **Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound customers service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work with Us and You'll Enjoy**: - Hands-on,...

  • Customer Support Agent with Nespresso

    hace 2 días

    España Transcom WorldWide A tiempo completo

    **Location**:Spain, Malaga **Job category**:Customer Service Representative (CSR) **Language**:Norwegian + Swedish + Danish + English Are you motivated by providing a good customer experience? Then we have the perfect vacancy for you in the beautiful city of Málaga! We are looking for Norwegian, Danish and Swedish speaking individuals. Become a...

  • Port Delivery Agent Menorca Summer 2023

    hace 3 días

    España TUI A tiempo completo

    Join our Operations & Delivery team in Mahon, Menorca as a Port Delivery Agent where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client...

  • Port Delivery Agent Menorca Summer 2023

    hace 2 días

    España TUI A tiempo completo

    Join our Operations & Delivery team in **Mahon, Menorca **as a Port Delivery Agent where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client...

  • Director, Product Portfolio Operations

    hace 4 semanas

    España SUSE A tiempo completo

    About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...

  • Msat Customer Project Expert

    hace 1 mes

    España Lonza A tiempo completo

    Spain, PorrinoToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and...

  • Administrativo/a Customer Service

    hace 4 semanas

    España EPOS A tiempo completo

    **Descripción**: Epos Spain (Grupo Proman) es una consultoría de RRHH que lleva más de 10 años operando a nível internacional. En España somos especialistas en trabajo temporal, selección y formación. Actualmente estamos buscando a una persona proactiva y dinámica para incorporarse en el Departamento de Costumer Service, como Agente de Atención al...

  • Customer Representative

    hace 4 semanas

    España Webhelp A tiempo completo

    **Advisor** **Location** - Sant Cugat del Valles, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de...

  • Managing Director

    hace 1 mes

    España The Rock Hotel A tiempo completo

    **The Rock Hotel is looking for a managing director.** **Location: Gibraltar** **Job Purpose**: Deliver strategic objectives as the managerial, operational, and administrative lead. Lead the journey to evolve the hotel into one of the best in the region. **Main areas of responsibilities**: - Strategy: Define the company strategy; implement measurable...

  • Personal de Campa H/m/d

    hace 1 mes

    España OK Mobility A tiempo completo

    Las personas que formamos OKTeam sabemos que con esfuerzo, ilusión, pasión y constancia conseguimos cosas extraordinarias. Es un reto profesional y personal que te permite desarrollarte, adquirir conocimientos y profesionalizarte. El equipo de la Campa de Palma busca nuevx compañerx como Operations Agent - Operario de Campa para la correcta gestión del...

  • Whatever/whenever Supervisor

    hace 4 semanas

    España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24031215 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **ABOUT THE PROPERTY** The W Ibiza is...

  • France Import Operator

    hace 4 semanas

    España Kuehne+Nagel A tiempo completo

    ¿Tienes una vocación clara por el sector del transporte internacional de mercancías por carretera?¿Has tenido un cierto recorrido profesional en ese área y quieres seguir progresando? - ** Tu función **:En la actualidad, Kuehne+Nagel selecciona un/a France Import Operator para sus oficinas ubicadas en Irún. En dependencia del/de la Responsable de...

  • Agente de ventas telefonicas con frances nativo

    hace 6 días

    España Page Personnel A tiempo completo

    ¿Dónde vas a trabajar? Desde Page Personnel, consultora de selección de personal, nos encontramos en búsqueda de un Customer Growth Manager para el mercado francés para una importante empresa dentro del ámbito tecnológico e IT: ¿Qué harás en tu nuevo puesto? - Aumentar el valor de cartera de los clintes a través del cross-selling.- Garantizar que...

  • Service Manager

    hace 1 mes

    España SP Industries A tiempo completo

    You will be the leader of the Service Operations Team for **SP i-Dositecno**, part of **ATS, **based in the Mataró (BCN-Spain) facility. Leading both daily and strategic initiatives, you will need a strong background in service coordination, planning / scheduling, and fill-finish pharma machinery. You will be collaborative and have the ability to develop...

  • Sales Support Associate

    hace 1 mes

    España Ralph Lauren A tiempo completo

    Ref #: W141447 Department: Retail City: Santa Agnes de Malanyanes State/Province: Barcelona Country: Spain Pay Range Max Pay Range Min Company Description - Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and...

  • Sales Associate

    hace 4 semanas

    España Ralph Lauren A tiempo completo

    Ref #: W147270 Department: Retail City: Santa Agnes de Malanyanes State/Province: Barcelona Country: Spain Pay Range Max Pay Range Min Company Description - Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and...

  • Team Manager Customer Care

    hace 4 semanas

    España Alorica A tiempo completo

    FAITES CONNAISSANCE ALORICA Chez Alorica, nous ne faisons qu'une seule chose : améliorer la vie, une interaction à la fois. Nous sommes un leader mondial en matière de service et d'expérience client, au service des plus grandes marques mondiales avec des dizaines de milliers d'employés répartis dans des centaines de sites à travers le monde. RÉSUMÉ...