Spa Receptionist

Capella Hanoi_
- _Full Time_
- Answering all incoming phone calls, assisting guests with questions regarding Spa offerings, appointment availability, length and cost of treatments.
- Escort guests and or potential clients on an orientation of Spa & Wellness facilities, introduce and promote special treatments and or packages that is in line with what the guest/client is looking for.
- Have strong knowledge of all aspects of the Spa & Wellness facilities, policies and procedures. Promote and upsell sales of retail products and services to meet monthly departmental goals.
- Ensures all guests coming for treatments complete the health-check form prior to start of treatment.
- Ensures accurate recording of all reservations and arrangements made by logging them under the appropriate system (e.g. SpaSoft) and preparing confirmation letter for guests' reference.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, upselling opportunities and serves as a role model for inter-departmental collaboration and support.
- Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Ensures strict compliance to work place safety and security standards.
- Ensures that all facilities and working area of the department are kept clean and organised at all times.
- Handling complaints and resolving service 'Glitches', keep a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
- Perform shift opening and closing duties and ensures that the daily checklist is completed in a timely manner.
- To ensure complete preparation of weekly requests of par stocks and supplies.
- To assist in the preparation of departmental reports, including and not limited to; monthly summary of treatments, inventory stock count, guest feedback and complaints and daily retail sales.