IT Support

hace 4 semanas

Madrid, España Cobee A tiempo completo

**About Us & Our Culture**:
We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.**

We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. While much has changed since our humble beginnings, we stay true to what we believe and to our culture:

- **H**umble Excellence**: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine.
- **Team Innovation**: We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making.
- **Lean Ownership**:Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile.

**About The Role**:
Cobee is on a scaling mission going through high growth. After scaling from 40 to +150
people in less than 1 year, we are looking to scale the team 2x during 2024-2025, and we
are launching new markets across the globe.

We are looking for an IT support specialist to build and execute a winning strategy to match our ambitions. As we expand, you will establish the IT and Security policies in all our devices, manage the tools that support the core of our business as Google Workspace and help our employees to keep active despite the incidents in their devices.

You will be ready to learn new tools, improve our current IT environment and help to gain our annual objectives.

We are looking for a highly capable IT support specialist to provide technical assistance
to our staff (both Apple and Windows devices). In this role, your duties will include
ensuring optimal use of our hardware and software technologies, enhancing system
performance, and securing data. You will also be required to advise on IT equipment
upgrades.

To ensure success as an IT support specialist, you should possess extensive experience
in providing information technology support in a fast-paced environment. IT support
specialists contribute to increased productivity by ensuring that company IT systems run
efficiently.

The role is hybrid based in Madrid.

**Main challenges**:

- You will be ready to learn new tools, improve our current IT environment and
help to gain our annual objectives.
- Develop new initiatives to improve the IT department.
- Work with the security team to align IT to Cobee Security Framework.
- Installing and configuring computer hardware, software, systems, and
networks.
- Be familiar with onboarding and off-boarding procedures in IT departments.
- Repairing and replacing equipment as necessary, problem-solving skills.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company.
- Providing IT assistance to staff and customers.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.

**You have**:

- A bachelor's degree in computer science or Intermediate level of computer
science (CFGM or CFGS), or similar.
- 1 year of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- English knowledge.

**Why should you join Cobee?**:

- **E**xcellence** - We are driven by building great and impactful solutions to change the employee benefits industry in the long run. In everything we do, we go for the excellence approach.
- **Sustainable growth** - We always keep a bootstrap mindset while we keep growing We do this in a very sustainable way and with a lot of substance: growth and profitability are not a contradiction, and we love to find the right balance.
- **Non-hierarchical innovators** - We listen to everyone. No matter their position. We try to ensure that the people who implement are part of the decision-making.
- **Flexible Benefits** - Paid flexible benefits (meals, transportation, nurseries) with paid health insurance and a specific budget to spend in an annual budget for training.

We are willing to meet you Cobee embraces diversity and equa

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