Merchant Consultant Representative

hace 5 días

Valencia, España Groupon A tiempo completo

Did you know that we build some of the best sales people?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of
building strong communities through thriving small businesses by connecting people to a
vibrant, global marketplace for local services, experiences and goods. In the process, we’re
positively impacting the lives of millions of customers and merchants globally. Even with
thousands of employees spread across multiple continents, we still maintain a culture that
inspires innovation, rewards risk-taking and celebrates success. If you want to take more
ownership of your career, then you're ready to be part of Groupon.

Our Merchant Consultant teams focus on building relationships with existing Groupon
merchants around the world. We spend our days learning about what makes small-business
tick and how to maximize relationships with merchants to ensure continued growth of these
accounts. We might look like an ordinary ecommerce app, but under the surface we’re using
the latest technology to build products that help small businesses thrive in ways they couldn't
have dreamed of before.

You'll focus on full cycle management of merchant accounts. Whether you're optimizing a
live deal for a business that we've worked with for years, or negotiating to bring a merchant
back on our platform, you'll be the point of contact for our existing merchants at Groupon.

Starting day one, you will receive hands-on professional sales training and learn the core
skills needed to be successful. Through our training program, you'll learn about customer
relationship building, Groupon's sales process, sales strategy, sales psychology, and more.

You’ll spend time on the following:
You will be empowered to nurture and grow our existing merchant relationships. This
includes re-engaging former merchants through cold calling to retain, consult, and
close local deals
You will facilitate revenue growth by improving and optimizing deals
You will utilize knowledge of deal structure and strategy to reach Groupon’s and
merchants’ desired outcomes and maximize satisfaction, engagement, retention, and
profit
You will develop familiarity with each merchant’s business, including but not limited
to: products and/or services, consumer demographics, consumer ratings, points of
competitive differentiation, merchant economic model, and revenue/profit drivers
You will provide support to your merchant base by problem-solving questions or
issues related to their deal campaigns

You will be expected to consistently achieve and/or exceed your sales targets and
merchant satisfaction expectations

We’re excited about you if you have:
Spanish Native speaking

Bachelor’s degree preferred
Success in a sales environment
Fluent English spoken and written
Experience upselling and reselling over the phone and cold calling a plus
Experience supporting Merchants is preferred
Customer service, analytical, and problem solving skills
You pay attention to detail and have a proven ability to multitask
You have solid decision-making skills, customer-focused instincts, and sound
judgment
You are well-organized and are able to prioritize tasks to work quickly and efficiently
You're adaptable and can think on your feet; when faced with new challenges or
tough conversations, you face them head-on
You have strong negotiation and relationship-building skills, with a high degree of
integrity and patience
You have excellent written and oral communications skills
Salesforce or other CRM experience a plus

**Groupon is an Equal Opportunity Employer**:

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