Graduate Print Solutions Technical Consultant with
hace 2 semanas
The Infocenter Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.
**Responsibilities**
- Provide technical recommendations, direction and guidance on HP Print value products, solutions and services. This includes Multifunction Printers, iMPS, HP Access Control, HP Advance, Web JetAdmin, HP JetAdvantage Security Manager, HP Secure Print, HP Insights, and other HP solutions.
- Answer and track technical questions from partners.
- Raise and manage technical escalations on questions and technical issues which cannot be solved within the Infocenter Technical Consultants team.
- Present the advantages of HP’s Print products and solutions.
- Help partners and HP channel team to respond to customers’ requests for information, proposal and Quote.
- Lead HP to win Managed Print Services deals by assisting Channel Partners with Presales inquiries
- Pass on partners’ feedback to relevant organizations (Category, iMPS and Solutions teams) at HP.
- Deliver presentations and demonstrations of HP Printing Solutions in the Customer Experience Center in Barcelona.
- Maintain the quality of the service and the total customer experience (TCE).
- Maintain and manage a competitive and appropriate level of technical and professional competence.
- Support partners on the status of technical and environmental regulations
**Knowledge/Skills Required**
- Native speaker in Italian and very good written and verbal communication skills in English.
- Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field.
- Fundemental knowledge on networking technologies, information technologies
- Familiar with IT hardware, operating systems, software concepts
- Has good analytical, organizational and team skills
- Interest on software solutions, operating systems
- Works on problems and projects and is detail oriented
- Demonstrates ability to stay focused on goals and objectives
- Is self-motivated and shows an ability to operate with mínimal tactical direction
- Troubleshooting and problem solving skills
- Motivated to search out knowledge and continuously learn.
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