Global Operations Internship
hace 4 semanas
**About Spotahome**:
Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.
At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending "Homecheckers" to make videos, floorplans, and photos to the almost 100,000 properties across Europe.
So far we've helped over 150,000 renters find their perfect home - no more traditional viewings, no more time-wasting, just easy online renting
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.
**Why Spotahome?**:
**Remote flexibility, we trust our team and we are goal oriented**
**Paid internship**:700 euros gross per month with a 4 month duration.
**Starting date**: July 2023
A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.
**People**. Work with talented, committed and supportive teammates
**International** work environment with more than 16 nationalities
**✨ No politics or bureaucracy**. Only a great environment for you to achieve your best work
**Global Operations Internship**:
Ready for your next summer adventure?
Spotahome is looking for a real team player to join our Global Operations team during the next season. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support the global Bookings and Lead Nurturing team and provide the first rate booking experience that has propelled Spotahome to become one of Spain's fastest growing start-ups.
You'll be joining a supportive and collaborative team learning all about our Customer Journey process and how to provide potential and existing customers with an exceptional experience while searching for their dream home.
You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision.
***:
**What will you be doing?**:
- Support our Bookings team through responses and research for our customers throughout our online booking process.
- Assist with operational support throughout our CRM ticketing process.
- Help in the communication and coordination with internal stakeholders like Account Management or Sales to solve clients enquiries.
- Provide support to our Bookings team by reviewing main KPIs to improve yours and our team's customer service skills
- Work closely with your tutor to review business processes and help identify potential weaknesses and improvement suggestions.
**What are we looking for?**:
- **High English level**. Italian/French/ German/Spanish are a plus.
- Clear communication skills and a proactive and positive approach.
- Interest in technology, property and travel industry
- Organisational skills and the ability to multitask.
- Agility, desire to learn and a start up mentality
- **Ability to sign an internship agreement with your educational institution.**
**What you'll learn**:
- Learn about the PropTech industry in all of our core markets and at an international level.
- Gain experience in our Customer Journey process and work with different IT tools and ticketing systems.
- Strong support and onboarding - gaining insight and experience of working within a global award-winning startup
- Additional training in Reporting and Analytics
- Plenty of growth and learning opportunities
**Diversity Statement**:
**At Spotahome we're passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome, we don't discriminate on the basis of any protected characteristic including race, religion or belief, gender or gender reassignment, age, sexual orientation, marital status, or disability. We want to facilitate everyone in bringing their best selves to our interviews, so if there are any adjustments we can make for our process to be more inclusive, please let us know.**:
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