Switchboard Operator

**Date**:Jun 14, 2024

**Location**: Les Pailles, MU

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

**Job Purpose**:
To manage incoming call professionally.
- Being courteous with customer
- Listening attentively to their request
- Directing customer call to appropriate person
- Deal with multiple calls
- Organise call back when sales people busy

To manage the telephone system.
- Teach newcomers how to operate the phone
- Check that the telephone network works properly
- Call the maintenance managers when lines are down

Assist the sales team where needed.
- Ordering of POS
- Storage of POS
- Assist with colour/technical training
- Do quotation and Invoicing for quick and fast items
- Help in sending SOA to customers

Communication
- Always kind to customers
- Keeping a positive attitude

**Key Accountabilities**:
**Passionate Expert**
- Role model AkzoNobel Value and Leadership Behaviors.
- Focus on self-development and product knowledge.
- Motivate team and maintain positive attitude
- Respect culture and gender diversity
- Strive for best service deliveries
- Communicate effectively with clients

**Operational Excellence**
- Timeous opening & closing of store
- Help with HSE & cleanliness in store
- Display flexibility

**Customer Engagement**
- Every customer, every time, receives a warm welcome,
- Listen carefully to customer needs before transferring
- All customers are important
- Follow up call as much as possible
- Ask for help to colleague and superior when needed

**Business Performance**
- You are the first point of call for the company - be pleasant and effective
- Take client details and organise call backs
- Ensure phone works at all time

**Experience**:
**Skills**
- Being kind and helpful to clients
- Stay calm under difficult circumstances
- Being attentive to what is said
- Good telephone skills

**Knowledge**
- Knowledge of the phone system
- Attributes of products/services
- Store processes and procedures

**Experience**
- Senior Certificate 1 year of switchboard operator experienceAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 40795