Porter/bellman (Seasonal) - Kimpton Vividora

hace 1 mes

Barcelona, España Kimpton A tiempo completo

**What’s the job?**

As Porter you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Office Manager.

**Your day-to-day**
- Greet all guests upon arrival.
- Assist guests with luggage to their rooms promptly when checking in and upon checking out.
- Promote all hotel functions and facilities.
- Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
- Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
- Remove trash, papers, cans, bottles, cups, etc., in lobby area.
- Assist guest with general information when Front Office is not available.
- Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
- Polish and clean bell carts daily.
- Assist guests into automobiles or taxi.
- Prevent entrance of unauthorized or undesirable persons.
- Quickly respond to guest requests in a timely and friendly matter.

**What we need from you**
- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Front Office department.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

**What to expect from us**
- Competitive salary.
- Discounted international room rates.
- Employee recognition programmes.
- Training programmes and access to IHG’s training tool.
- Meals whilst on duty.
- Uniform and laundry service.

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