Receptionist / Reservations Supervisor

We are a health and wellbeing retreat located in the quiet seaside town of Albir, near Alicante. We offer guests from all over the world a superb all-inclusive retreat experience in our quiet and welcoming centre. The retreat offers a holistic approach to health and wellbeing through our programme of activities that include yoga, life makeover workshops, meditation, rebounding and more, combined with tasty nutritious plant-based food and juices.

We are seeking a dynamic and well-organized reception supervisor to join our small and growing specialist front office team. In this position, you will be responsible for responding to enquiries, taking and managing bookings, welcoming guests to the retreat, booking and managing treatments, keeping accurate guest accounting and PMS records and helping to attend to any other guest needs during their stay.

Supervisor Receptionist Requirements:

- Hard worker who is willing to go the extra mile to meet guest and business needs with hands on with covering holiday, sickness and fijo discontinue inactivity periods for reception and reservations
- Inspired to keep things in order and keep the highest of standards of work
- Team player who has excellent open written and oral communication skills, with work colleagues and retreat guests.
- Ability to supervise other more junior team members as appropriate
- Ability to remain calm whilst under pressure
- Ability to multi-task and deal with multiple demands during busy periods
- A proactive approach to problem solving
- Ability to follow well established systems and processes to ensure efficiency across the business and entire reservations team
- Superb attention to detail with communication and record keeping
- Ability to prioritise efficiently and effectively, including responding to enquiries and bookings in a timely manner
- Ability to concentrate on the task at hand, without being easily distracted
- Ambition to develop management and leadership skills
- Flexibility to work evening and weekend shifts
- Understands the requirements of working to the highest standards as part of a busy team

Previous experience/knowledge required:

- 3+ years previous reservations and/or reception experience in a hotel or retreat
- Ideally previous reception/reservations experience at Supervisor level
- Good knowledge of hotel Property Management Systems is required.
- Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
- Excellent written and verbal communication skills; Spanish and English
- Fluent in English written and spoken
- Preferable to have university degree/further education qualifications

Applicants must be located in Spain and have NIE number to be considered