French Speaking Technical Consultant

hace 5 meses

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- French***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for** French Speaking Technical Consultant **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday to Friday 9:00 - 18:00
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a **Technical Consultant **in our team, you will:

- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Channel Partner Field Services Engineer
- Keep customers informed of the status of their case, elevating issues as needed within the Support Organization and ensuring that Service Level Agreements are met
- Assist Field Service Engineers during onsite troubleshooting in case of need
- Build a close professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience.

**We’ll be a great match if you**:

- Are native or proficient in French
- Have a strong technical background with bachelor’s degree in science/engineering - preferably mechanical, industrial or electrical engineering - or equivalent. Technicians with a strong background in technical troubleshooting without an engineering degree are welcome to apply
- Have experience in a customer facing role (onsite support, remote support or similar) will be valued
- Have experience in Additive Manufacturing technology, 3D Modeling Software, CAM software - and/or 3D printing workflows will be valued
- Have experience in Robotics or Computer Numerical Control (CNC) for machining will be valued
- Are able to follow and read electrical/electronic diagrams will be valued
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

**RRQ23-005859-1-FRANCE

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