Field Agent

hace 2 semanas


Barcelona, España Intrum AB A tiempo completo

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.- Misión y objetivoEn dependencia directa del coordinador/a de zona se encargará de la gestión presencial de expedientes del cliente en la zona de Barcelona, realizando el estudio de los casos y las visitas particulares a empresas según tipología de cobro.Funciones principales-
Realizar el estudio de los expedientes y las visitas presenciales a personas jurídicas (empresas) según tipología de cobro.-
- Definir, de acuerdo a su plan de actividad las fechas de visitas a deudores.-
- Realizar las visitas presenciales a deudores y a otras empresas sobre las que se pudiera obtener información legal del deudor principal.-
- Presentarse e identificar al interlocutor como interviniente de la operación y dar el enfoque correcto a la visita en función de la fase en que se encuentre el expediente adaptándose a la situación real.-
- Rebatir las objeciones del deudor y redirigirle hasta acordar el pago, la cantidad, tiempo y modo de pago o actuaciones pertinentes en caso de negativa.-
- Tabular la gestión según resultado de la visita anotando los comentarios pertinentes en el sistema dispuesto para ello.-
- Dejar aviso de la visita si el interlocutor no ha sido localizado así como los distintos medios para que el deudor se ponga en contacto con el gestor.-
- Recepción de llamadas del deudor, identificar al interlocutor y cotejar datos de contacto (DNI, referencia u otros datos personales).-
- Gestionar las incidencias en la contabilización de palancas y descuadre de cobros según la operativa vigente.-
- Ejecutar las gestiones de cobro según la operativa vigente, garantizando su correcto cumplimiento.-
**Requisitos**:Nível de estudios mínimo Bachillerato.-
- Buen nível de Office y agilidad en el manejo de sistemas informáticos.-
- Experiência mínima de 1 año realizando funciones similares o cómo comercial presencial en la zona. En cartera unsecured y en persona jurídica.-
- Capacidad y posibilidad de desplazarse por la zona de trabajo asignada.-
- Capacidad de comunicación.-
- Capacidad de negociación.-
- Tolerancia a situaciones de estrés


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