Service Coordinator

hace 2 semanas

Madrid, España FLSmidth, Inc. A tiempo completo

Service Coordinator
- Create a Better Future_
- Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference and tackle the climate challenge. It’s a big responsibility, and we have committed to do it by having launched Mission Zero - our pledge to enable our customers to move towards zero emissions in mining and cement. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future._

About the role

Are you looking for a job where your commercial mindset and technical interest come into play?

Join our team as a Coordinator for site service activities in Southern Europe (Italy, Spain, Portugal). In this role, your primary responsibility will be to coordinate the proposal work and order execution to ensure the smooth delivery of our site services.

You will play a crucial role in maintaining customer satisfaction by actively engaging with customers, Service Engineers, and Area Site Sales Managers on a daily basis. Through effective communication and collaboration, you will ensure that our services are executed efficiently and meet the specific needs of our customers.

Your expertise in coordinating proposal work and order execution will contribute to the overall success of our site service activities in Southern Europe. This is an opportunity to utilize your commercial acumen and technical knowledge while working in a dynamic and customer-focused environment.

About the department

Become a part of our dynamic team at FLSmidth's Cement Service Cluster in Europe, consisting of 25 motivated colleagues. Join the Professional Service Execution department, where you and your fellow professionals serve as our customers' trusted business partners for all their FLS site service deliverables.
- We know you have a life outside of work _
- which is why w_
- e offer a range of benefits that allow y_
- ou to plan your life accordingly_
- . We therefore _
- endeavor_
- to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work._

You will be (Your responsibilities):

- Translating customer requirements into proposals, order acknowledgments, and invoices.
- Acting as the Project Manager (PM) for Service Agreements, defining the scope of the service agreement, handling incidents with the technical Backoffice teams, and creating renewal offers when agreements expire.
- Managing service cases within the organization, which involves planning and scheduling specialist staff, making travel arrangements, and coordinating the shipping of tools.
- Monitoring project costs and time monthly, while also keeping in touch with clients and monitoring customer experience.
- Building strong relationships with customers and colleagues, both externally and internally.
- Demonstrating a commercial mindset and a strong focus on providing excellent service.
- Contributing to uninvited sales by reporting observed client needs.

You have (Your qualifications):

- 1-3 years of prior experience in estimating, issuing service proposals, creating Proposal Orders, and managing projects, including travel arrangements. You are proficient in translating customer requirements into proposals, Order acknowledgements, and invoices.
- Previous experience in end-to-end customer service coordination.
- Possess a commercial mindset, with effective communication skills when interacting with external customers. You have a structured work approach, and sales experience, particularly in payment terms and delivery terms, is highly preferred.
- Highly proficient in General Office Skills, with a specialization in administration/finance or a similar field. You have excellent English language skills, both spoken and written. Knowledge of French is a plus.
- Excellent proficiency in MS Office, particularly Microsoft Excel.
- Experienced in customer contact within a similar job function.
- Committed to building strong relationships with customers and colleagues, both externally and internally.
- Proactive in foreseeing and solving potential problems.
- Possess a structured approach to tasks, enabling you to handle multiple cases simultaneously, often under time pressure.
- Known among colleagues for your positive attitude and ability to deliver on time, even in a fast-paced environment.
- Cross-cultural understanding and effective communication with individuals of diverse nationalities and professional backgrounds.
- As an equal-opportunity employer, _
- FLSmidth_
- _
- Please avoid the use of photos and any personal information in your CV. This makes for a better and less biased hiring process, to which we are committed to._

Application and contact

  • Customer Service Account Coordinator

    hace 4 días

    Madrid, Madrid, España Wolters Kluwer A tiempo completo

    Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.We are currently looking...

  • Service Planning Coordinator

    hace 3 semanas

    Madrid, España Digital Realty A tiempo completo

    **Your role** Acts as a business controller partner for the Manager Operations (MO) by providing performance controlling, management reporting, analysis, and decision support in all financial & operation aspects. The Service Planning Coordinator (SPC) oversees and coordinates all service requests and manages Routing / Allocation of Post installation...

  • Ac Power Field Service Coordinator

    hace 2 meses

    Madrid, España Vertiv Group Corp A tiempo completo

    **Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...

  • Customer Service Account Coordinator

    hace 2 meses

    Madrid, España Wolters Kluwer A tiempo completo

    Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. We are currently...

  • AC Power Field Service Coordinator

    hace 2 meses

    Madrid, España Vertiv A tiempo completo

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...

  • AC Power Field Service Coordinator

    hace 3 semanas

    Madrid, España Vertiv A tiempo completo

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...

  • IT Service Portfolio Coordinator

    hace 3 días

    Madrid, España SIX A tiempo completo

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***IT Service Portfolio Coordinator****: Madrid | working from home up to 60% | Reference 5256 BME is the infrastructure of all the securities markets and financial systems in Spain...

  • Admissions Coordinator

    hace 2 meses

    Madrid, España Walters People A tiempo completo

    Multinacional en pleno crecimiento dedicada a la enseñanza del español a través de la inmersión cultural selecciona Admissions Coordinator para sus oficinas de Barcelona. Reportando a operaciones tu misión será la gestión y atención de proveedores de alumnos y agencias de turismo, la gestión de todos los trámites administrativos de los alumnos...

  • Field Service Coordinator Thermal

    hace 4 días

    Madrid, España Vertiv Group Corp A tiempo completo

    **Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...

  • IT Service Portfolio Coordinator

    hace 4 días

    Madrid, Madrid, España SIX A tiempo completo

    We drive the transformation of the financial markets. That's why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.IT Service Portfolio Coordinator*:Madrid | working from home up to 60% | Reference 5256BME is the infrastructure of all the securities markets and financial systems in Spain and is owned...

  • Field Service Coordinator Thermal

    hace 4 días

    Madrid, Madrid, España Vertiv Group Corp A tiempo completo

    Who are we?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost...

  • Field Service Coordinator Thermal

    hace 2 meses

    Madrid, España Vertiv A tiempo completo

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...

  • Field Service Coordinator Thermal

    hace 4 días

    Madrid, Madrid, España Vertiv A tiempo completo

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...

  • Marketing Coordinator

    hace 2 meses

    Madrid, España Hilton A tiempo completo

    Marketing Coordinator A Marketing Coordinator will work with the Commercial Director to assist in the implementation of the marketing plan to increase hotel brand awareness. **What will I be doing?** As Marketing Coordinator, you will work with the Commercial Director to assist in the implementation of the marketing plan to increase hotel brand awareness....

  • Service Marketing Coordinator

    hace 4 días

    Madrid, Madrid, España Carrier A tiempo completo

    Country:SpainLocation:Real De Pinto 91, 28021 Madrid, SpainRole: Service Marketing CoordinatorLocation:Madrid, SpainContract type: Full timeBuild a career with confidenceAt Carrier, you're joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet - and...

  • Human Resources Coordinator

    hace 4 días

    Madrid, Madrid, España Hilton Worldwide, Inc. A tiempo completo

    Job Description - Human Resources Coordinator (HOT0AINC) Job Description Job Number: Human Resources Coordinator (Job Number: HOT0AINC ) Work Locations Work Locations : Hilton Madrid Airport Avenida de la Hispanidad 2-4 Madrid 28042 A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical...

  • Service Marketing Coordinator

    hace 2 días

    Madrid, España Carrier A tiempo completo

    **Country**: Spain **Location**: Real De Pinto 91, 28021 Madrid, Spain **Role**: Service Marketing Coordinator **Location**:Madrid, Spain **Contract type**: Full time **Build a career with confidence** At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that...

  • Field Service Coordinator Thermal

    hace 3 semanas

    Madrid, España Vertiv A tiempo completo

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...

  • Human Resources Coordinator

    hace 1 mes

    Madrid, España Hilton A tiempo completo

    Human Resources Coordinator A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. **What will I be doing?** The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides...

  • Resident Coordinator

    hace 2 semanas

    Fuencarral-Madrid, España United Nations A tiempo completo

    **Job Opening** **Job Opening ID**: 224425 **Job Network** : Economic, Social and Development **Job Family** : Sustainable Development **Category and Level** : Professional and Higher Categories, D-1 **Duty Station** : LA PAZ **Department/Office** : Resident Coordinator System **Date Posted** : Jan 22, 2024 **Deadline** : Feb 5, 2024 **Org. Setting...