Team Lead Merchant Consultant

hace 11 horas

Valencia, España Groupon A tiempo completo

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Our Merchant Consultant teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary ecommerce app, but under the surface we're using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.

**General Skills & Experience**
- **English** fluent or B1 level
- Success in a **sales** environment, building sales pipeline
- **Project management**experience
- Familiar with **financial reporting** and numerical target setting approaches
- Team **management** skills preferred
- Experience supporting Merchants is preferred
- **Salesforce** or other CRM experience a plus
- Bachelor's degree preferred

**The ideal person will have -**
- You **pay attention to detail**and have a proven ability to **multitask**:

- **Customer service**, **analytical**, and** problem solving** skills
- You have solid **decision-making skills**, customer-focused instincts, and sound judgment
- You are well-organized and are able to **prioritize** tasks to work quickly and efficiently
- You're **adaptable** and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
- You have **strong negotiation** and **relationship-building** skills, with a high degree of integrity and patience

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