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Cyber Service Management

hace 1 mes

Boadilla del Monte, España Santander A tiempo completo

Cyber Service Management - Santander Digital Services

Country: Spain

**Hello Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world**

Are you eager to start your professional career, contribute towards a team effort and learn more in the field of technology? This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

If you’re curious to know what your future would be like at Santander, this is your first step

**At Santander Digital Services we are looking for a CYBER SERVICE MANAGER, based in our Boadilla del Monte (Madrid) office.**

**Let’s get to know each other**

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

**We are looking for a CYBER SERVICE MANAGER, a key team in our technology ecosystem.**

**Your role will be to **supervise the final cyber-services provided to the entities by managing service level agreements (SLAs) and ensuring these cyber services meet the client’s needs, guaranteeing a high level of response time and proper problem resolutions and anticipating service associate needs. ‍**

Your main tasks will be:

- Coordinate and manage relationship with Europe and Global Entities CISOs.
- Measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests), and develops problem management and service improvement plans.
- Ensuring excellent customer service and maintaining strong relationships with all the Groups’ entities.
- Effectively manage the team and deliverables.
- Periodic reports of relevant Cyber topics to executive committees.

**What you’ll bring**

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:

- A higher degree in IT, communications, electricity or electronics or a degree in engineering (IT, telecommunications, industrial, etc.), which will give you the foundation you need to develop and contribute with your work.
- Language: High level of English.
- At least 2-3 years in similar responsibilities.
- Experience in Cybersecurity and IT Risk Management area.
- Medium-high level in Excel.
- Nice to have experience with Jira.
- Be used to the Agile ways of working.

In addition to developing your technical skills, you should also be interested in improving your soft skills (communication skills, critical spirit, initiative and willingness to learn).

**What is the Be Tech experience like?**
- Hybrid working model (working remotely some days and meeting with the team in the office on other days).
- Flexible working hours.
- Possibility of travelling to collaborate with teams in other countries.
- Opportunities to develop your career in different overseas units and countries.
- Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
- Career plan to ensure your professional growth and that your efforts are duly rewarded.
- Highly competitive salary and bonuses.
- Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.)
- Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive)

**What now?**

If you like what you’ve read so far, you’ll like it even more once you’re on board... So why not join us?