Collection Associate
hace 6 meses
**Company Description**:
- Work smart, have fun and make an impact_
**Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis’ ability to drive continuous improvement in companies’ sustainable business practices at scale.
We are seeking a Collection Associate to join the Finance team in Barcelona.
This position is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection, and collecting high quality dispute information, while maintaining a professional relationship with the clients.
**Core responsibilities**:
- Research disputed accounts as needed to determine the cause and validity of the delinquency.
- Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately.
- Capture accurate, detailed notes of discussions and arrangements with debtors and send follow up information as requested/required.
- Meet collection targets and ensure agreed Service Levels are met or exceeded.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Attend workshops and meetings as required.
- Respect client confidentiality at all times.
- Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
- Work with the Managers to resolve any conflicts that may arise within the team.
- Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
**Qualifications**
- Fluency in Spanish and English is a must. Additional languages will be a plus.
- Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.
- At least 2-3 years’ experience of working in billing and collection is required.
- Strong interpersonal skills.
- Excellent communication skills (written, verbal and telephone).
- Good understanding of accounting principles.
- Must be skilled in Microsoft Office tools.
**We are looking for a profile who is**:
- customer service oriented
- goal/results and solutions driven
- self-motivated
- reliable, dependable and honest
- professional, tactful and sensitive
- persistent, assertive and competitive natured
- who has a positive attitude
- who enjoys a fast paced environment
**Additional Information**
Targeted starting date**:ASAP**
**Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.**
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:
**Working organization benefits**:
- Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in
- Casual and very friendly work environment Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program IT equipment allowance
- Working from anywhere policy (3 months per year)
- Opportunity to work in a truly international atmosphere
**Compensation benefits**:
- Base salary + variable compensation plan
- Meals and Transportation Vouchers (Cobee card)
**Wellness and Healthcare benefits**:
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company
**More**:
- Employee referral bonus policy
- Paid employee volunteer day Paid moving day ( 1/year)
- Access to online learning library Virtual and in-person team building events
- Space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you
**Can the hiring process be adjusted to suit my needs? Yes.**
**Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
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