Credit Controller with German

hace 6 meses

Barcelona, España Page Personnel España A tiempo completo

Process credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary. Follow up declined credit card payments with customers where applicable
- Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly
- Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balances
- Monitor and report on customer outstanding invoices, unallocated payments and customer issues.
- Work closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accounts
- Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress. Review collection fees payable to ensure they have appropriately charged
- Monitor and respond to legal documents for customer Bankruptcy declaration
- Process account write-offs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate
- Calculate monthly commissions for the Sales team
- Produce credit memo report to be sent to Customer Excellence Director at month end
- Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods
- Create proforma invoices for new customers, to ensure payment upfront is received before services commence
- Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
- Perform other job-related functions as required

Hybrid Mode|Multinational Group of nautical sector
- Be able communicate effectively to internal and external customers in German and English
- Experience reviewing and advising on past due accounts for payment options and debt recovery
- Organised and efficient with high standards of accuracy and attention to detail
- Excellent interpersonal skills and ability to build strong relationships
- Excellent written and verbal communication (both internally and externally)
- High level of professionalism - must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
- Experience with NetSuite, advantageous but not essential
- Experience with Salesforce, advantageous but not essential

The group offers different brands for its clients, works for different nautical markets and is the leader in boat sales worldwide.
- Hybrid working flexibility
- New laptop + large second monitor + other office accessories
- All National holidays
- End of year Holiday leave
- Birthday holiday (You never have to work on your birthday)
- Medical insurance offered
- Meal and Travel voucher program
- 32 hours of volunteer time paid per year
- Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)

We need to recruit a German-speaking credit controller for the financial department of a multinational group with offices in Barcelona.

Credit Controller with german - Multinational - Barcelona

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