Empleos actuales relacionados con Content & Orchestration Excellence Manager - Madrid - ABBVIE
-
Content & Orchestration Excellence Manager
hace 1 mes
Madrid, España Abbvie A tiempo completoDescriptionCONTENT amp; ORCHESTRATION EXCELLENCE role reporting to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities:Lead omnichannel content and customer journey orchestration excellence at AbbvieDefine quality standards for content...
-
Content & Orchestration Excellence Manager
hace 1 mes
Madrid, España Abbvie A tiempo completo.Content & Orchestration Excellence Manager Location: Madrid, Community of Madrid, ESDescription: The Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities:Lead omnichannel content and customer...
-
Content & Orchestration Excellence Manager
hace 1 mes
Madrid, España Abbvie A tiempo completoContent & Orchestration Excellence Manager Location: Madrid, Community of Madrid, ESDescription: The Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities:Lead omnichannel content and customer...
-
Content & Orchestration Excellence Manager
hace 4 meses
Madrid, España AbbVie A tiempo completo**Company Description** CONTENT & ORCHESTRATION EXCELLENCE role reporting to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project. **Responsibilities**: - Lead omnichannel content and customer journey orchestration excellence at Abbvie - Define quality...
-
Content & Orchestration Excellence Manager
hace 14 horas
Madrid, España Abbvie A tiempo completoDescriptionCONTENT & ORCHESTRATION EXCELLENCE role reporting to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities:Lead omnichannel content and customer journey orchestration excellence at AbbvieDefine quality standards for content generation...
-
Content & Orchestration Excellence Manager - [Bg-648]
hace 2 semanas
Madrid, España Abbvie A tiempo completoContent & Orchestration Excellence ManagerLocation: Madrid, Community of Madrid, ESDescription: The Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities: Lead omnichannel content and customer...
-
Content & Orchestration Excellence Manager - Bg-648
hace 2 semanas
Madrid, España Abbvie A tiempo completoContent & Orchestration Excellence ManagerLocation: Madrid, Community of Madrid, ESDescription: The Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Responsibilities: Lead omnichannel content and customer...
-
Content & Orchestration Excellence Manager - Bg-648
hace 2 semanas
Madrid, Madrid, España Abbvie A tiempo completoJob SummaryThe Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Key ResponsibilitiesLead omnichannel content and customer journey orchestration excellence at Abbvie.Define quality standards for content...
-
Content & Orchestration Excellence Manager - Bg-648
hace 2 semanas
Madrid, Madrid, España Abbvie A tiempo completoJob SummaryThe Content & Orchestration Excellence role reports to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Key ResponsibilitiesLead omnichannel content and customer journey orchestration excellence at Abbvie.Define quality standards for content...
-
Content Excellence Manager
hace 3 días
Madrid, Madrid, España Abbvie A tiempo completoJob Title: Content & Orchestration Excellence ManagerLocation: Madrid, SpainAbout the Role:The Content & Orchestration Excellence Manager will report to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Key Responsibilities:Lead omnichannel content and...
-
Content Excellence Manager
hace 3 días
Madrid, Madrid, España Abbvie A tiempo completoJob Title: Content & Orchestration Excellence ManagerLocation: Madrid, SpainAbout the Role:The Content & Orchestration Excellence Manager will report to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.Key Responsibilities:Lead omnichannel content and...
-
Operations Excellence Manager
hace 3 días
Madrid, Madrid, España Experteer Content A tiempo completoAbout the RoleAs an Operations Standards Manager at Greystar, you will play a critical role in ensuring the company's reputation for operational excellence within multifamily property management operations. Your primary responsibility will be to provide training, assistance, and guidance on multifamily policies, procedures, and platform to support the...
-
Operations Excellence Manager
hace 3 días
Madrid, Madrid, España Experteer Content A tiempo completoAbout the RoleAs an Operations Standards Manager at Greystar, you will play a critical role in ensuring the company's reputation for operational excellence within multifamily property management operations. Your primary responsibility will be to provide training, assistance, and guidance on multifamily policies, procedures, and platform to support the...
-
Omnichannel Content Strategist
hace 2 semanas
Madrid Centro, Madrid, España Abbvie A tiempo completoJob Summary:The Content & Orchestration Excellence Manager will lead the development and implementation of a comprehensive content strategy that drives customer engagement and loyalty for Abbvie. This role will be responsible for creating and executing a content plan that aligns with business objectives and enhances the customer experience.Key...
-
Omnichannel Content Strategist
hace 2 semanas
Madrid Centro, Madrid, España Abbvie A tiempo completoJob Summary:The Content & Orchestration Excellence Manager will lead the development and implementation of a comprehensive content strategy that drives customer engagement and loyalty for Abbvie. This role will be responsible for creating and executing a content plan that aligns with business objectives and enhances the customer experience.Key...
-
Global Digital Content Manager
hace 2 semanas
Madrid, España Novartis A tiempo completoJob Description Summary#SandozJob DescriptionSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance...
-
Procurement Excellence Senior Manager
hace 3 días
Madrid, Madrid, España Axa A tiempo completo{"title": "Procurement Excellence Senior Manager", "content": "About the RoleWe are seeking a highly experienced Procurement Excellence Senior Manager to join our team at Axa. As a key member of our procurement organization, you will be responsible for driving procurement excellence and efficiency throughout the Source To Pay process.Key...
-
Procurement Excellence Senior Manager
hace 3 días
Madrid, Madrid, España Axa A tiempo completo{"title": "Procurement Excellence Senior Manager", "content": "About the RoleWe are seeking a highly experienced Procurement Excellence Senior Manager to join our team at Axa. As a key member of our procurement organization, you will be responsible for driving procurement excellence and efficiency throughout the Source To Pay process.Key...
-
Content Digital Marketing Manager
hace 4 días
Madrid, España Ria Financial A tiempo completoThe Digital Marketing Manager – Web/App Content will be responsible for building out a robust user experience for Ria's public website and app for the EU market.This position will work cross-functionally with product, marketing, design, and business stakeholders to drive content initiatives that increase web growth.Reporting to the Director of Content...
-
Content Manager
hace 24 horas
Madrid, Madrid, España TVZ A tiempo completoJob Vacancy: Junior Content Manager - EBUThe EBU has recently launched Eurovision Sport, a groundbreaking direct-to-consumer sport service that revolutionizes live sports broadcasting.With thousands of hours of content streaming in a single digital destination, this role offers a unique opportunity to showcase a wide variety of events.Key...
Content & Orchestration Excellence Manager
hace 4 meses
CONTENT & ORCHESTRATION EXCELLENCE role reporting to the Omnichannel Strategy Manager in the Customer Excellence department of Abbvie, implementing a significant Advance Customer Experience (ACE) project.
**Responsibilities**:
- Lead omnichannel content and customer journey orchestration excellence at Abbvie
- Define quality standards for content generation and channel orchestration excellence through multiple omnichannel interactions (current channel ecosystem or future channels).
- Work closely with the marketing and sales teams to ensure that the customer experience (CX) is consistent and satisfactory at all touchpoints, identifying opportunities for improvement and partnering with Business Technology Solutions (BTS) to adopt and influence solutions when required.
- Develop and execute content strategy and channel orchestration plan that support business objectives and enhance the CX, according to the overall ACE (Advanced Customer Experience) implementation roadmap.
- Monitor and analyze the performance of contents and customer journeys, making recommendations to improve effectiveness. Generating regular reports and communicating.
- Develop competencies in Brand Teams (BTs) as well as cross departments in content generation and channel orchestration areas, partnering with the Learning team.
- Responsible for the operating model of the channels included in the AbbVie Channel Ecosystem and encouraging the BTs on their orchestration.
- Responsible for content industrialization program across brands seeking for efficiencies in quality, cost & timings (Digital Operations).
- Responsible for the content end-to-end processes, including approval process definition with Med/Reg (Medical and Regulatory), under the Content Authoring Program.
- Develop and execute marketing automation plan. Supports the BTs in the creation of omnichannel orchestration campaigns that drives engagement. Define Customer Journey creation process with cross-functional departments. Monitoring of customer journey performance and data-driven decision making. Reporting and communication.
- Develop and implement a content strategy roadmap specifically tailored to affiliate Brand Team needs. Overseeing the creation and optimization of digital content. Support BTs in adhering content to MLOR process. Reporting and communicating insights and recommendations.
**Requirements**:
- Bachelor’s degree in Marketing, Communications, Business, Technology or related field.
- 5+ years relevant experience in Digital Marketing and CX, either in Consulting, Creative agencies or Multinational companies with proven abilities in omnichannel content management and customer journeys. Knowledge of the Pharma environment is appreciated.
- Deep knowledge of customer experience and marketing automation. Advisable knowledge on platforms Sales Force Marketing Cloud and Adobe Experience Manager
- Advisable knowledge on content review platforms (e.g Veeva Vault).
- Excellent communication skills at all levels, with peers and senior leaders.
- Excellent oral and written English skills.
- Ability to work in a team, collaborating with open mind and transparency to achieve the common goals.
- Strong analytical skills and ability to make data-driven decisions.
- Project management skills needed.
- Ability to analyze business requirements and translate them in content solutions to support an Advanced Customer Experience.