Sales Operations Manager, Amazon Hub Parp

hace 6 meses

Madrid, España Amazon Spain Services, S.L.U. A tiempo completo

A degree related to engineering or similar as the position requires technical knowledge obtained less than 2 years ago
- Relevant experience assessing risks and taking decisions based on assessment
- Relevant experience analyzing data
- Tech-literate, with ability to learn new systems quickly
- Relevant experience managing multiple priorities
- Advanced proficiency in written and verbal English and Spanish.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Key job responsibilities

**The Sales Operations Manager will**:

- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time.
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to business change.

Madrid, M, ESP
- Experience in program or operations management, working with hardware and software products.
- Knowledge of SQL, advanced Microsoft Excel

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